Configure Click to Dial in Dynamics 365
Note: Only available when audio is handled in the WebAgent, for example WebAgent with Remote Call Controls or Skype Web SDK.
Click-to-dial is a feature that transforms all phone numbers or email uri's within the Dynamics 365 and the browser into links that dial out when clicked, making the calling process seamless, from web to phone
Navigate to your Dynamics365 workspace
Open Settings, Customization, Customization
Open Customize the System
Open Components, Entities, Contact, Form
Open the correct form, for example Contact Web Form
Open the field that needs to be Click to Dial, for example Business Phone
Open the tab Controls and add Channel Communication Controls
Finally click Publish to publish the changes to the form.
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