Note: Additional Anywhere365 WebAgent and CTI Integration license required.
By default the WebAgent we overwrite the Softphone layout settings with the settings configured in the CTI plugin. Via a URL parameter, we can disable the settings menu, so we don't overwrite the settings.
Settings that will be hidden with the parameter enabled:
Enable wildcard search
Single match: Pop
Multiple matched: Pop
No match: Pop
Pop contact when switching sessions
Bundle DC2022.04 or higher
How to use
Add the "disable-cti-setting" parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration
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