What's new in WebAgent 6.21.3

Release: 2 November 2020

Introduction

The below a details of new features that are added to the WebAgent v 6.21.3.

Complete activity changed for CTI integration

This concerns the following cti plugins:

• Dynamics CIF1

• Dynamics CIF2

• SalesForce Lightning

• SalesForce Classic

• ServiceNow

Changed Dynamics (CIF1 & CIF2)

When an activity is created:

• Status will be set to 'Open' (this the Dynamics default value)

• Start date will be set

When an conversation is ended / finished, the activity will be completed:

• Status will be set to 'Completed'

• (End date will be set automatically by Dynamics)

Changed SalesForce (Lightning & Classic)

When an activity is created:

• Status will be set to 'In Progress'

  Note: Previously, the activity was immediately set to 'Completed' on creation

When an conversation is ended / finished, the activity will be completed:

• Status will be set to 'Completed'

Changed ServiceNow

When an activity is created:

• Start time will be set

When an conversation is ended / finished, the activity will be completed:

• End time will be set