Dialogue Cloud

What's new in WebAgent 6.29

Available in bundle: DC2022.03

This article will describe the changes that have been made to WebAgent in version 6.29.

Note: An additional Anywhere365 WebAgent license is required.

UI Plugins are now available for WebAgent.

Using WebAgent UI Plugins you can embed useful information such as your company's Twitter feed, an internal support chat room within the WebAgent interface.

 

Added Click to Transfer option for CTI.

Use CTI integration with Dynamics365, SalesForce, or ServiceNow as your contact directory. With an embedded WebAgent, you can now invite a case manager to join a conversation with a single click.