Dialogue Cloud

What's new in WebAgent 6.29

Available in bundle: DC2022.03

This article will describe the changes that have been made to WebAgent in version 6.29.

Note: An additional Anywhere365 WebAgent license is required.

UI Plugins are now available for WebAgent.

Using WebAgent UI Plugins you can embed useful information such as your company's Twitter feed, an internal support chat room within the WebAgent interface.

The first available UI plugin is an "Iframe UI Plugin", this enables you to load a website directly into the WebAgent. The activate please contact your Anywhere365 representative and share the URL you would like to activate.

Note that:

  • UI plugins will be active for all WebAgent users in a Region.

  • The URL loaded in the Iframe plugin must be able to be loaded in a frame.

  • The URL loaded in the Iframe plugin must be able to work on a page 213px width.

More information: UI Plugins

Added Click to Transfer option for CTI.

Use CTI integration with Dynamics365, SalesForce, or ServiceNow as your contact directory. With an embedded WebAgent, you can now invite a case manager to join a conversation with a single click.