Available in bundle: DC2022.03
This article will describe the changes that have been made to WebAgent in version 6.29.
Note: An additional Anywhere365 WebAgent license is required.
Using WebAgent UI Plugins you can embed useful information such as your company's Twitter feed, an internal support chat room within the WebAgent interface.
Use CTI integration with Dynamics365, SalesForce, or ServiceNow as your contact directory. With an embedded WebAgent, you can now invite a case manager to join a conversation with a single click.