Dialogue Cloud

Link UCC to WebAgent

Note Additional Anywhere365 WebAgent license required.

Introduction

For UCC functionality to be used in the WebAgent a link must be made first.

 

Requirements

  • WebAgent Service installed and configured, Learn More

 

Configuration

  1. Open the UCC Config page on SharePoint
  2. Open the Plugin Settings list
  3. Add the following settings:

Setting

Value

Scope

Prompt

ListsEndpoints

http://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/webagentservice/api/v1/settings

Note URL needs to be accessible from the UCC Service to the WebAgent Service.

If on the same machine, you can use localhost.

ListsPlugin

 

PollingIntervalMinutes

15

ListsPlugin