Link UCC to WebAgent

Introduction

For UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. functionality to be used in the WebAgent a link must be made first.

 

Requirements

  • WebAgent API installed and configured, Learn More
  • ListsPlugin installed and configured, Learn More

 

Configuration

  1. Open the UCC Config page on SharePoint
  2. Open the Plugin Settings list
  3. Add the following settings:

Setting

Value

Scope

ListsEndpoints

http://fqdnA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS)./api/v1/settings

Note Internal URL of WebAgent API.

ListsPlugin

PollingIntervalMinutes

15

ListsPlugin

Uri

https://fqdn

Note External URL of Server with WebAgent API.

WebAgentService

 

Validate Link

See the UCC logs to verify if the ListsPlugin is loaded and is sending data.

2019-04-18 14:59:59,563 [32] tx INFO  - ListsPlugin ListsPluginConfiguration
2019-04-18 14:59:59,563 [32] tx INFO  - ListsPlugin ListsPluginConfiguration Update
2019-04-18 14:59:59,579 [32] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest INFO  - ListsPlugin SendNew [1] 1.1.7 ucc_ 65d84f1b-48d1-4303-aacd-dfd97a423975

As a result the UCC should show-up in the Manage Profile section of the WebAgent