Install WebAgent Service

Note Additional Anywhere365 WebAgent license required.

Introduction

The WebAgent Service is used for communication between the WebAgent FrontEnd and Anywhere365 components. This installation is not the installation of the WebAgent client.

 

Requirements

 

Installation

Deploy package

  1. Unzip the Anywhere365 WebAgent Service package

  2. Edit the properties.ps1

    1. Domain = Domain of the install account
    2. UserName = Username of the install account
  3. Run installWebAgentService.ps1 in PowerShell as administrator

 

Check if webservice is publicly available: https://FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/WebAgentService/api/v1/

Note The webservice need to run on HTTPS, without errors and a valid certificate.

You should get an empty page. You can verify this by opening Developer Tools in your browser and check the network tab.

In here your should get a 200 OK response.

Note This webservice URL needs to be shared with your Anywhere365 representative to be white listed.

 

Configure UCC

  1. Open the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add the following settings:

    Setting

    Value

    Scope

    AttendantServiceUrl

    https://fqdn/attendantservice

    Note URL needs to be accessible from the WebAgent API service to the Attendant Service.

    If on the same machine, you can use localhost.

    WebAgentService

    DashboardServiceUrl

    https://fqdn/dashboardservice

    Note URL needs to be accessible from the WebAgent API service to the Dashboard Service.

    If on the same machine, you can use localhost.

    WebAgentService

    CallPropertyServiceUrl

    https://fqdn/CallPropertyService

    Note URL needs to be accessible from the WebAgent API service to the Call Property Service.

    If on the same machine, you can use localhost.

    WebAgentService

    TimelineServiceUrl

    https://fqdn/UniversalTimelineService

    Note URL needs to be accessible from the WebAgent API service to the Timeline Service.

    If on the same machine, you can use localhost.

    WebAgentService

 

Configure Server Role

  1. Connect to the server where the WebAgent API is installed

  2. Open Turn Windows features on or off

  3. Add websocket protocol role