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Install WebAgent Service

Note Additional Anywhere365 WebAgent license required.

Introduction

The WebAgent Service is used for communication between the WebAgent FrontEnd and Anywhere365 components. This installation is not the installation of the WebAgent client.

 

Requirements

  • EventForwarder Plugin installed and configured for WebAgent, Learn More

 

Installation

Configure UCC

  1. Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add the following settings:

    Setting

    Value

    Scope

    AttendantServiceUrl

    https://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/attendantservice

    Note URL needs to be accessible from the WebAgent API service to the Attendant Service.

    If on the same machine, you can use localhost.

    WebAgentService

    DashboardServiceUrl

    https://fqdn/dashboardservice

    Note URL needs to be accessible from the WebAgent API service to the Dashboard Service.

    If on the same machine, you can use localhost.

    WebAgentService

    CallPropertyServiceUrl

    https://fqdn/CallPropertyService

    Note URL needs to be accessible from the WebAgent API service to the Call Property Service.

    If on the same machine, you can use localhost.

    WebAgentService

    TimelineServiceUrl

    https://fqdn/UniversalTimelineService

    Note URL needs to be accessible from the WebAgent API service to the Timeline Service.

    If on the same machine, you can use localhost.

    WebAgentService

    Uri

    http://fqdn/webagentservice

    Note URL needs to be accessible from the UCC Service to the WebAgent API service.

    If on the same machine, you can use localhost.

    Warning: A domain can only connect to a single WebAgent Service. When running multiple UCC's Services, need to connect to the same WebAgent Service.

    WebAgentService