Install WebAgent Service
The WebAgent Service is used for communication between the WebAgent FrontEnd and Anywhere365 components. This installation is not the installation of the WebAgent FrontEnd itself which is globally hosted and managed by Anywhere365.
EventForwarder Plugin installed and configured for WebAgent, Learn More
Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint
Open the Plugin Settings list
Add the following settings:
http(s)://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/attendantservice
Note: URL needs to be accessible from the WebAgent API service to the Attendant Service.
Note: URL needs to be accessible from the WebAgent API service to the Dashboard Service.
Note: URL needs to be accessible from the WebAgent API service to the Call Property Service.
Note: URL needs to be accessible from the WebAgent API service to the Universal Timeline Service.
Note: URL needs to be accessible from the UCC Service to the WebAgent API service.