Web Agent User Platform Overview

Note Additional Anywhere365 WebAgent license required.

Introduction

The below overview gives you information about what user platforms are supported and how they will behave.

 

Microsoft Teams

Scenario

This platform is used when you want to login with you Office365 account and want to use the WebAgent as an extension on your Teams client.

Note The Teams client is still needed for handling audio conversations. Text-based dialogue can be handled directly in the WebAgent client.

 

Behavior

The user first need to sign in to their Teams client. Next they also need to use the Teams Presence Plugin (Learn More) of the Snapper to share their presence with their UCC.

Conversations handled by Anywhere365 will now populate the WebAgent.

 

Contact and presence information are loaded via the Microsoft Graph API.

 

Skype for Business with WebSDK

Scenario

This platform is used when you want to login with your Skype for Business account and want to use the WebAgent as a client.

Note Your Skype for Business client will be replaced with the WebAgent. Using both clients simultaneous will have the same behavior as signing in on two machines.

 

Behavior

The user navigates to the WebAgent and sign into the WebAgent. The WebAgent will utilize the Skype WebSDK to give you a fully browser based client.

All conversations will be handled within the WebAgent.

 

Contact and presence information are loaded via the Skype WebSDK.

 

Variations

For Skype for Business there are some variations you can use if you have a unique sign-in method.

 

Skype IWA

Skype IWA is used when you use IWA (Integrated Windows Authentication) to sign in.

 

Skype Domain

Skype Domain is used when your Skype for Business domain doesn't match with you Active Directory domain. This platform will prompt the user with an addition screen to enter their domain.

 

Skype Online

Skype Online is used when you authenticate via a Microsoft Identity Token.