Dialogue Cloud

Web Agent User Platform Overview

Note Additional Anywhere365 WebAgent license required.

Introduction

The below overview gives you information about what user platforms are supported and how they will behave.

 

Microsoft Teams

Scenario

This platform is used when you want to login with you Office365 account and want to use the WebAgent as an extension on your Teams client.

Note The Teams client is still needed for handling audio conversations. Text-based dialogue can be handled directly in the WebAgent client.

 

Behavior

The user first need to sign in to their Teams client. Next they also need to use the Teams Presence Plugin (Learn More) of the Snapper to share their presence with their UCC.

Conversations handled by Anywhere365 will now populate the WebAgent.

 

Contact and presence information are loaded via the Microsoft Graph API.