Dialogue Cloud

WebAgent User Platform Overview

The below overview gives you information about what user platforms are supported and how they will behave.

Microsoft Teams


This platform is used when you want to login with you Office365 account and want to use the WebAgent as an extension on your Teams client.

Note: The Teams client is still needed for handling audio conversations. Text-based dialogue can be handled directly in the WebAgent client.


The user first need to sign in to their Teams client.

Conversations handled by Anywhere365 will now populate the WebAgent.

Contact and presence information are loaded via the Microsoft Graph API.

Note: An additional Anywhere365 WebAgent license is required.