Dialogue Cloud

Configure Phone-number Region for WebAgent

Note Enterprise license and higher

Introduction

A lot of organizations use the "International Format" or "National Format" in their contact lists, while the UCC requires an "E.164 Format". The phonenumber parser parses phonenumbers with a region/country code that can be configured in the UCC SharePoint plugin settings.

 

Prerequisites

  • DC2021.04 or higher

 

Configure Plugin Settings

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add the following settings:

Setting

Value

Scope

Description

DefaultPhoneNumberRegion

a valid region/country code, eg "NL" or "US"

WebAgentService

The region/country code to be used when parsing phonenumbers.

If the setting is not set in the UCC, then it is set to the default region "ZZ".