Dialogue Cloud

Plugin Flow Settings examples for WebChat Dialogue Provider

Note Additional Anywhere365 WebAgent license required.

Note Enterprise license and higher

Introduction

The WebChat Dialogue Provider can make use of the Plugin Flow Setting. This can be used to route the conversation to a skill based on attributes.

 

Attributes

The following attributes can be used

Attribute

Description

Channel

Channel of the dialogue.

For example: WebChat

SenderUri

URI of the send.

For example: user@domain.com

ReceiverUri

URI of the receiver.

For example: user@domain.com

Content

Body of the message.

For example: My car won’t start.

 

Statements

AND Statement

The AND statement can be used if the item needs to match on two or more values:

Attribute

Operator

Value

Order

Condition

Action

Skill

Content

Contains

Core

1.00

AND

 

 

Channel

Equals

WebChat

1.10

 

Skill

Skill 1

None of the above

Matches regular expression

*

2,147,483,647.00

 

Skill

Skill 2

 

Examples:

  • Content "I want to know my Core version" and Channel is WebChat = Goes to Skill 1

  • Else = Goes to Skill 2

 

OR Statement

The OR statement can be used if the item needs to match on one of more values:

Attribute

Operator

Value

Order

Condition

Action

Skill

Content

Contains

Core

1.00

OR

 

 

Content

Contains

Attendant

1.10

 

Skill

Skill 1

None of the above

Matches regular expression

*

2,147,483,647.00

 

Skill

Skill 2

 

Examples:

  • Content "I want to know my Core version" = Goes to Skill 1

  • Content "I want to know my Attendant version" = Goes to Skill 1

  • Else = Goes to Skill 2

 

ELSE Statement

The else statement can be used if all else doesn't match. For example:

Attribute

Operator

Value

Order

Action

Skill

Subject

Contains

Core

1.00

Skill

Skill 1

Subject

Contains

Attendant

2.00

Skill

Skill 2

None of the above

Matches regular expression

*

2,147,483,647.00

Skill

Skill 3

 

Examples:

  • Content "I want to know my Core version" = Goes to Skill 1

  • Content "I want to know my Attendant version" = Goes to Skill 2

  • Else = Goes to Skill 3