Dialogue Cloud

WebChat Templates

Note: An additional Anywhere365 WebAgent license required.

Note: An Enterprise license or higher is required to access these features.

Almost every element of the webchat can be customized to create a unique webchat experience. The templates object should be defined as follows:

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Script
interface Templates {
    themes?: Theme[];
    floatingButton?: WebChatTemplate;
    topBar?: WebChatTemplate;
}

 

Components

Agent placeholder

Replaces the "Agent Placeholder" with the HTML added in the Template box.

 

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Example
<span class="agent-placeholder">
   <div class="logo">
      <webchat-image src="resource:start-chat"></webchat-image>
      <webchat-ucc-presence-indicator></webchat-ucc-presence-indicator>
   </div>
   <div class="webchat-message">
      <webchat-title></webchat-title">
      <webchat-presence-text></webchat-presence-text>
   </div>
</span>
<style>:host {
    pointer-events: none
}

.agent-placeholder {
    display: flex;
    flex-direction: row;
    margin: 15px 15px 0 15px;
    padding-bottom: 15px;
    border-bottom: 1px solid var(--border-color)
}

.logo {
    background-color: var(--primary-color);
    display: flex;
    justify-content: center;
    align-items: center
}

.logo svg {
    width: 28px;
    height: 28px;
    transition: width 200ms, height 200ms
}

.logo {
    background-position: center;
    background-repeat: no-repeat;
    background-size: cover;
    transition: height 200ms, width 200ms;
    width: 58px;
    height: 58px;
    border-radius: 50%;
    position: relative
}

:host([small=true]) .logo {
    width: 45px;
    height: 45px
}

:host([small=true]) .logo svg {
    width: 21px;
    height: 21px
}

.webchat-message {
    font-family: Roboto, "Segoe UI Emoji";
    display: flex;
    flex-direction: column;
    align-self: center;
    padding-left: 10px
}

.webchat-message .title {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-color)
}

webchat-ucc-presence-indicator {
    position: absolute;
    right: 0;
    bottom: 0
}

</style>

 

Connected agent

Replaces the "Agent Placeholder" with the HTML added in the Template box.

 

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Example
<span class="agent-display">
   <webchat-avatar size="large"></webchat-avatar>
   <div class="agent-info">
      <div class="name">{agentName}
      </div>
   </div>
</span>
<style>:host {
    pointer-events: none
}

.agent-display {
    display: flex;
    flex-direction: row;
    margin: 15px 15px 0 15px;
    padding-bottom: 15px;
    border-bottom: 1px solid var(--border-color)
}

.agent-info {
    font-family: Roboto, "Segoe UI Emoji";
    display: flex;
    flex-direction: column;
    align-self: center;
    padding-left: 10px
}

.agent-info .name {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-color)
}

</style>

 

Notification

Replaces the "Notification" with the HTML added in the Template box.

 

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Example
<div class="message-state">
   <div class="message-container">
      <webchat-notification-message></webchat-notification-message>
      <webchat-notification-accept></webchat-notification-accept>
   </div>
</div>
<webchat-notification-message-close></webchat-notification-message-close>
<style>:host {
    background-color: var(--notification-color);
    color: var(--color-white);
    font-family: Roboto, "Segoe UI Emoji";
    font-size: 15px;
    width: 100%;
    padding: 15px;
    display: flex;
    flex-direction: row;
    justify-content: space-between;
    align-items: center;
    box-sizing: border-box
}

.hidden {
    display: none !important
}

.close-button {
    margin-left: 15px
}

.message-state {
    flex: 1 1 auto
}

.message-state .message-container {
    display: flex;
    align-items: center
}

.message-state .message-container .accept-button {
    border: 1px solid var(--color-white);
    color: var(--color-white);
    background: transparent;
    margin-left: auto;
    font-size: 13px;
    font-family: Roboto, "Segoe UI Emoji";
    height: 30px;
    flex: 0 0 70px;
    border-radius: 2px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    position: relative
}

.message-state .message-container .accept-button:focus {
    outline: none
}

.message-state .message-container .accept-button:hover::before {
    content: "";
    position: absolute;
    border-radius: 2px;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: var(--primary-color3);
    opacity: .25
}

.message-state.has-accept-button .message {
    margin-right: 15px
}

</style>

 

Start button

Replaces the "Start Button" with the HTML added in the Template box.

 

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Example
<div class="container">
   <div class="button-circle"></div>
   <span class="icon">
      <webchat-image src="resource:start-chat">
      </webchat-image>
   </span>
</div>
<webchat-unread-counter></webchat-unread-counter>
<webchat-ucc-presence-indicator></webchat-ucc-presence-indicator>
<style>:host(.unread-messages) .unread-counter {
    display: block
}

:host(.unread-messages) .button-circle {
    width: 23px;
    height: 23px;
    top: -18px;
    right: -65px
}

:host(.unread-messages) webchat-ucc-presence-indicator {
    display: none
}

.container {
    overflow: hidden;
    width: 60px;
    height: 60px;
    border-radius: 50%;
    position: relative
}

.container .button-circle {
    position: absolute;
    top: -15px;
    right: -61px;
    width: 16px;
    height: 16px;
    background-color: transparent;
    border: 60px solid var(--primary-color);
    border-radius: 50%
}

.container .icon {
    position: absolute;
    left: 50%;
    top: 50%;
    transform: translate(-50%, -50%)
}

.container svg *[fill]:not([fill=none]) {
    fill: #fff
}

.container svg *[stroke]:not([stroke=none]) {
    stroke: #fff
}

.container svg {
    transition: transform 200ms ease-in-out
}

.container:hover .button-circle {
    border-color: var(--hover-color)
}

.unread-counter {
    position: absolute;
    bottom: -3px;
    right: -3px
}

webchat-ucc-presence-indicator {
    position: absolute;
    bottom: 1px;
    right: 1px
}

</style>

 

Tease message

Replaces the "Tease message" with the HTML added in the Template box.

 

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Example
<span class="message-content">
   <webchat-tease-message-text></webchat-tease-message-text>
</span>
<style>:host {
    box-shadow: 0 3px 15px var(--box-shadow-dark);
    background-color: var(--background-color2);
    padding: 12px 12px 12px 16px;
    border-radius: 3px;
    opacity: 1;
    transition: opacity 200ms;
    white-space: nowrap;
    display: block
}

.message-content {
    font-family: Roboto, "Segoe UI Emoji";
    font-size: 15px;
    color: var(--text-color)
}

</style>

 

Top bar

Replaces the "Tease message" with the HTML added in the Template box.

 

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Top bar example
<div class="topbar-container">
   <webchat-theme-button></webchat-theme-button>
   <span class="top-logo-placeholder"></span>
   <span class="top-logo">
      <webchat-image src="resource:webchat-logo"></webchat-image>
      WebChat + 
   </span>
   <span class="bar-buttons">
      <webchat-minimize-button class="minimize-button"></webchat-minimize-button>
      <webchat-maximize-button class="maximize-button"></webchat-maximize-button>
      <webchat-close-button class="close-button"></webchat-close-button>
   </span>
</div>
<style>:host {
    height: 44px;
    box-sizing: border-box;
    width: 100%;
    background-color: transparent;
    padding: 0 13px;
    display: block
}

.topbar-container {
    display: flex;
    position: relative;
    height: 100%;
    align-items: center
}

.topbar-container .top-logo-placeholder {
    flex: 1 1 auto
}

.topbar-container .top-logo {
    position: absolute;
    width: 100%
}

.top-logo {
    display: flex;
    justify-content: center;
    font-family: Roboto, "Segoe UI Emoji";
    font-size: 16px;
    font-weight: 600;
    color: var(--text-color);
    pointer-events: none
}

.top-logo svg {
    width: 20px;
    height: 20px;
    margin-right: 8px
}

.bar-buttons {
    display: flex
}

.bar-buttons :not(:first-child) {
    margin-left: 10px
}

@media (max-width: 700px) {
    .maximize-button {
        display: none
    }
    .top-logo {
        margin-left: 4px;
        width: calc(100% - 92px)
    }
}

</style>