WebChat Dialogue Provider Plugin Settings Overview

Note Additional Anywhere365 WebAgent license required.

Note Enterprise license and higher

Introduction

Below an overview of the available settings for the WebChat Dialogue Provider

 

Plugin Settings

Setting

Value

Description

Enabled

TRUE

The provider will start, and the background tasks will start running. However, when the tasks to process any data are triggered, they will not execute and be skipped.

PollingIntervalInSeconds

1

The provider will look for data to process each x-seconds. The provider will first check whether there are any active sessions, if so, it will query the database for data.

CustomerUriDomain

Example:

mydomain.com

When there is no customer (sip) URI provided with the chat session, an URI will be generated based on the conversation identifier; this domain will be used as post-fix. For example: gerated-id@customerdomain.

DefaultAgentName

Example:

Agent

The default agent name to display to the customer, when the agent's name can not, or has not yet been, retrieved from the database.

WebChatSipUri

Example:

sip:ucc_service_webchat@mydomain.com

The default sip URI that will be used for any purpose when none can be found or none is provided.