Wallboard View 9 (Reason Code Columns) explained
The Reason Code view gives the supervisor the overview in which reason codes their Agents are currently in.
Each column is a reason code.
Tip First column can be configured as "InCall" status.
Tip Second column can be configured as "Discharge".
Tip Last column can be configured as Other.
Per Agent you can see how long this user has this status (hh:mm:ss) and what their Average Handling Time (Talk Time + Discharge Duration) is.
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.