Wallboard View 9 (Reason Code Columns) explained

Introduction

The Reason Code view gives the supervisor the overview in which reason codes their Agents are currently in.

 

 

Description

Each column is a reason code.

Tip First column can be configured as "InCall" status.

Tip Second column can be configured as "Discharge".

Tip Last column can be configured as Other.

Per Agent you can see how long this user has this status (hh:mm:ss) and what their Average Handling Time (Talk Time + Discharge Duration) is.