Wallboard View 7 (Multi Chat) explained
Note EnableIDR must be active.
Introduction
With this view it is possible to keep track of multiple Chat UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.’s. The can be shown as single of as grouped.
Multiple Chat
Description
Shows per row the information of the configured UCC(s).
Explanation
|
Item |
Description |
|---|---|
|
UCC Name |
Shows the name of the UCC or the name of the group |
|
Chat Slots |
Available Chat Slots ((Available Agent * MaxChatsPerAgent)-Active Chats) |
|
Chats |
The amount of chats accepted by the UCC or group |
|
Waiting |
The amount of chats waiting to be hunted |
|
Available |
The amount of available agents within the UCC or group |
|
Busy |
The amount of agents with status Busy within the UCC or group |
|
Away |
The amount of agents with status Away within the UCC or group |
|
Offline |
The amount of agents with status Offline within the UCC or group |