Dialogue Cloud

Wallboard View 10 (Email View) explained

Note This view uses the Email Dialogue Provider for Extension Window conversations.


The Email view show information regarding the Email Dialogue Provider for Extension Window. It shows all Email folder configured in an UCC.




Each row is a Skill / Queue



Skill Name

Name of the Skill / Queue

Emails to process

Number of emails that still need to be processed

Working in email

Number of emails currently handled by an agent

Emails completed

Number of emails competed today

All agents

Number of agents for this Skill

Available agents

Number of available agents for this Skill

Busy agents

Number of busy agent for this Skill

Handling time

Time in seconds to handle the email


SLA percentage of handled emails within SLA