Installing the Wallboard

Introduction

The following steps describe the installation process of the Wallboard.

 

Installation

Step by step

  1. Run the msi file to start the setup program.

    Note Installations files can be requested at WORKSTREAMPEOPLE or Partner.

  2. Click “Next

  3. Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box.

  4. The following screen will display the available features

    1. Always install the “Wallboard”.

  5. Enter the correct information in the next screen:

    1. UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Name

      1. Can be found on the UCC settings page under ApplicationID, after ":".

    2. UCC Host

      1. The FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] of the Anywhere365 Application server, example: server.domain.com.

        Tip If default http or https port is taken, also include the port of the default website.

    3. Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. client

      1. Check which version of Skype for Business you are using.

    4. Secure address

      1. Check if using HTTPS connection with the server by browsing to the FQDN in your browser.

    5. Wallboard view

      Tip For "Multi UCC","Agents" and "Reason Code" view, extra configuration must be done in the config.xml.

  6. Click “Install

  7. The Wallboard will now be installed

  8. Select “Finish” to close the setup

  9. Run the shortcut to start the Application

 

Unattended

  1. Create a .bat file with the following code

    32-bit:

    msiexec /i "Anywhere365.Inflight.Wallboard.msi" UCCNAME="ucc_" PROTOCOL="https://" UCCHOST="anywhere.domain.com" INSTALLFOLDER="%ProgramFiles(x86)%\Anywhere365 InFlight WallBoard\" LYNCVERSIONVALUE="Lync2016" /passive /L*V "Install.log"

    64-bit:

    msiexec /i "Anywhere365.Inflight.Wallboard.x64.msi" UCCNAME="ucc_" PROTOCOL="https://" UCCHOST="anywhere.domain.com" INSTALLFOLDER="%ProgramFiles%\Anywhere365 InFlight WallBoard\" LYNCVERSIONVALUE="Lync2016" /passive /L*V "Install.log"

    1. UCCNAME = ApplicationId of the UCC

    2. PROTOCOL = Which protocol should be used

      1. http://
      2. https://
    3. UCCHOST = HTTP of the IIS of the Anywhere365 Server

    4. INSTALLFOLDER = Location where the Snapper will be installed
      32x = "%ProgramFiles(x86)%\Anywhere365 InFlight Wallboard\"
      64x = "%ProgramFiles%\Anywhere365 InFlight Wallboard\"

    5. LYNCVERSIONVALUE = Version of LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. which is used on the machine

      1. Lync2010
      2. Lync2013
      3. Lync2016
  2. Put the .bat file in the same location as the Wallboard.msi

  3. Run .bat file