Dialogue Cloud

Installing the Wallboard

Introduction

The following steps describe the installation process of the Wallboard.

 

Installation

Step by step

  1. Run the msi file to start the setup program.

    Note: Installations files can be requested at WORKSTREAMPEOPLE or Partner.

  2. Click “Next

  3. Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box.

  4. The following screen will display the available features

    Note: Always install the “Wallboard”.

  5. Enter the correct information in the next screen:

    1. UCC Name = Can be found on the UCC settings page under ApplicationID, after ":".

    2. UCC Host = The FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] of the Anywhere365 Application server, example: server.domain.com.

      Tip: If default http or https port is taken, also include the port of the default website.

    3. Lync Microsoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. client = Check which version of Microsoft Teams or Skype for Business you are using.

    4. Secure address = Check if using HTTPS connection with the server by browsing to the FQDN in your browser.

    5. Wallboard view = Select the default view you want to start on.

      Tip: For "Multi UCC","Agents" and "Reason Code" view, extra configuration must be done in the config.xml.

  6. Click “Install

  7. The Wallboard will now be installed

  8. Select “Finish” to close the setup

  9. Run the shortcut to start the Application

 

Unattended

  1. Create a .bat file with the following code

    32-bit:

    Copy
    Code
    msiexec /i "Anywhere365.Inflight.Wallboard.msi" UCCNAME="ucc_" PROTOCOL="https://" UCCHOST="anywhere.domain.com" INSTALLFOLDER="%ProgramFiles(x86)%\Anywhere365 InFlight WallBoard\" LYNCVERSIONVALUE="Lync2016" /passive /L*V "Install.log"

    64-bit:

    Copy
    Code
    msiexec /i "Anywhere365.Inflight.Wallboard.x64.msi" UCCNAME="ucc_" PROTOCOL="https://" UCCHOST="anywhere.domain.com" INSTALLFOLDER="%ProgramFiles%\Anywhere365 InFlight WallBoard\" LYNCVERSIONVALUE="Lync2016" /passive /L*V "Install.log"
    1. UCCNAME = ApplicationId of the UCC

    2. PROTOCOL = Which protocol should be used:

      1. http://

      2. https://

    3. UCCHOST = HTTP of the IIS of the Anywhere365 Server

    4. INSTALLFOLDER = Location where the Snapper will be installed

      1. 32x = "%ProgramFiles(x86)%\Anywhere365 InFlight Wallboard\"

      2. 64x = "%ProgramFiles%\Anywhere365 InFlight Wallboard\"

    5. LYNCVERSIONVALUE = Version of Lync which is used on the machine

      1. Lync2010
      2. Lync2013
      3. Lync2016
  2. Put the .bat file in the same location as the Wallboard.msi

  3. Run .bat file