Configure Wallboard View 7 (Multi Chat)
Note EnableIDR must be active.
Introduction
This view is also known as Multi Chat View.
Preview
Configure
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Open the config.xml file, which is located in the Anywhere365 “InFlight WallBoard\I01” folder
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The right value for the DefaultView = 7
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Make sure the General Settings are as in the example below
<DefaultView value="7" enabled="true"></DefaultView>
<!-- 1 Normal, 2 Custom (Grid), 3 Multiple, 4 InboundOnly, 5 StatisticsView, 6 ReasonCodeView -->
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Enter the UCC groups.
Note The same groups as view 3 are used. Settings like SLA and SkillAvailable are only used in View 3.
<uccgroups enabled="true">
<uccgroup name="Customer group 1" SLA1Label="20 sec" SLA2Label="2 min" UCCGroup="75">
<uccs>
<ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
<DashboardServer version="1.5" name="ucc_name01" value="http://[ucc server fqdn]/DashboardService/signalr/hubs"></DashboardServer>
</ucc>
<ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
<DashboardServer version="1.5" name="ucc_name02" value="http://[ucc server fqdn]/DashboardService/signalr/hubs"></DashboardServer>
</ucc>
</uccs>
</uccgroup>
<uccgroup name="Customer group 2" SLA1Label="20 sec" SLA2Label="2 min" UCCGroup="75">
<uccs>
<ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
<DashboardServer version="1.5" name="ucc_name03" value="http://[ucc server fqdnFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]]/DashboardService/signalr/hubs"></DashboardServer>
</ucc>
<ucc SLA1="20" SLA2="120" Skill1Available="60" Skill2Available="60" Skill1Other="10">
<DashboardServer version="1.5" name="ucc_name04" value="http://[ucc server fqdn]/DashboardService/signalr/hubs"></DashboardServer>
</ucc>
</uccs>
</uccgroup>
</uccgroups>
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Replace enter correct UCC name and UCC server
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Save the file
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Now the Multi Chat View is applied for the Wallboard.
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