Configure Wallboard View 6 (Reason Code Rows)

Introduction

This view is also known as Reason Code View.

 

 

Configure

  1. Open the config.xml file, which is located in the Anywhere365 “InFlight WallBoard\I01” folder
  2. The value for the DefaultView
    1. 6 = Rows
  3. Make sure the General Settings are as in the example below

    <!-- General Settings -->
    <DefaultView value="6" enabled="true"></DefaultView>
    <!-- 1 Normal, 2 Custom (Grid), 3 Multiple, 4 InboundOnly, 5 StatisticsView, 6 Reason Code -->
    <MultipleUCCGroup value="-1" enabled="true" />
    <!-- -1 == GroupView, 0 == group 0, 1 == group 1, 2 == group 2, 12 == group 12, etc-->
    <LogLevel value="All" enabled="true" />
    <!-- All, Critical, Error, Warning, Information, Verbose -->
    <LowestSkillValue value="1" enabled="true" />
    <Language value="en" enabled="true"></Language>
    <!-- End General Settings -->

  4. Next make sure the "ReasonCode" Settings are correct.

    <ReasonCodes enabled="true" value="InACall;Discharge;Administration;Lunch/Dinner;Other" />

    <DetermineFirstReasonCodeInCall enabled="true" value="true"/>

    <DetermineSecondReasonCodeDischarg enabled="true" value="true" />

    <ShowAgentTotalNumberCallsPerDay enabled="false" value="true" />

    1. ReasonCodes = Names of the reasoncodes.

    2. DetermineFirstReasonCodeInCall = Use first row / columns for status "InCall"

    3. DetermineSecondReasonCodeDischarg= Use second row / columns for "Discharge"
    4. ShowAgentTotalNumberCallsPerDay = True (show CallToday) / False (show Talk Time + Discharge Duration)

  5. Save the file
  6. Now the Reason Code View is applied for the Wallboard.