Dialogue Cloud

Configure Wallboard View 10 (Email View)

Note This view uses the Email Dialogue Provider for Extension Window conversations.

Introduction

This view is also known as Email View.

 

Preview

 

Configure

  1. Open the config.xml file, which is located in the Anywhere365 “InFlight WallBoard\I01” folder

  2. The value for the DefaultView

    1. 10 = Emails
  3. Make sure the General Settings are as in the example below

    <!-- General Settings -->

    <DefaultView value="10" enabled="true"></DefaultView>

    <!-- 1 Normal, 2 Custom (Grid), 3 Multiple, 4 InboundOnly, 5 StatisticsView, 6 Reason Code -->

    <MultipleUCCGroup value="-1" enabled="true" />

    <!-- -1 == GroupView, 0 == group 0, 1 == group 1, 2 == group 2, 12 == group 12, etc-->

    <LogLevel value="All" enabled="true" />

    <!-- All, Critical, Error, Warning, Information, Verbose -->

    <LowestSkillValue value="1" enabled="true" />

    <Language value="en" enabled="true"></Language>

    <!-- End General Settings -->

  4. Next make sure the "Normal View Settings" are correct. (Entered during installation)

    <!-- Normal View Settings -->

    <DashboardServer version="1.5" name="ucc_" value="http://ucc.domain.com/DashboardService" SLA1Label="20 sec" SLA2Label="2 min" SLA1="20" SLA2="120"></DashboardServer>

    <Credentials username="" password="" />

    <!-- End Normal View Settings -->

    1. name = Name of the UCC, usually first part of the SIP address.
    2. value = URL to dashboard service of the UCC.
    3. SLA1Label = Text value which is shown in the SLA bar's first item.
    4. SLA2Label = Text value which is shown in the SLA bar's second and third item.
    5. SLA1 = Number of seconds which is used in the SLA bar's first item and SLA percentage.
    6. SLA2 = Number of seconds which is used in the SLA bar's second and third item.
    7. Credentials = Automatically entered when connection to a secure dashboard.
  5. Save the file

  6. Now the Email View is applied for the Wallboard.