Wallboard Configure file explained

The configuration file is named ‘Config.xml’ can be found via the following path:

32 bit machine: C:\Program Files (x86)\Anywhere365 InFlight WallBoard\I01

64 bit machine: C:\Program Files\Anywhere365 InFlight WallBoard\I01

The Config.xml file can be opened with notepad or another editor. (For example Notepad++)

If you take a look at the file, you can see that the file consists of several sections.

The first section is called ‘General Settings’ and it should look like:

General Settings

<!-- General Settings -->
<LyncVersion value="2016" />
<DefaultView value="1" enabled="true" />
<!-- 1 Normal, 2 Custom (Grid), 3 Multiple, 4 InboundOnly, 5 StatisticsView, 6 ReasonCodeView, 7 MultiChatView -->
<MultipleUCCGroup value="-1" enabled="true" />
<!-- -1 == GroupView, 0 == group 0, 1 == group 1, 2 == group 2, 12 == group 12, etc-->
<LogLevel value="Information" enabled="true" />
<!-- All, Critical, Error, Warning, Information, Verbose -->
<LowestSkillValue value="1" enabled="true" />
<Language value="en" enabled="true" />
<DemoClickLogo enabled="true" value="true" />
<DefaultDepartmentView enabled="true" value="1" />
<!-- DefaultDepartmentView value [ 0 == Animate, 1 == Percentage, 2 == Names, 3 == Presence ] -->
<DepartmentsAlphabeticalOrder enabled="true" value="false" />
<!-- DepartmentsAlphabeticalOrder value [ true == Order Skills on name, false == Order Skills on Usage ]-->
<!-- End General Settings -->

The other settings are for the individual views, more information can be found when configuring the view.

Demo Settings

Finally, at the bottom of the file you will see the ‘Demo’ settings. These settings are not used in a live Wallboard situation and it’s not necessary to edit these settings. They should look like: (Keep in mind the preview data)

<!-- Demo Settings -->
<DemoMode enabled="false"/>
<DemoCustomer enabled="true" customers=""/>
<DemoAgent enabled="true" agents=""/>
<DemoQueue enabled="true" queues=""/>
<!-- values in seconds -->
<DemoNewCall enabled="true" value="1"/>
<DemoSkillChoice enabled="true" value="1"/>
<DemoHuntAgent enabled="true" value="1"/>
<DemoCallConnect enabled="true" value="2"/>
<DemoCallHangup enabled="true" value="7"/>
<DemoNewChat enabled="true" value="3"/>
<!-- End Demo Settings -->

SLA Settings

You can now create your own SLA formula, which will be enabled for each unique view.

<!-- SLA Settings -->
<SLACalculationFormula enabled="false" value="AcceptedSLA1 / (AcceptedCallsToday + NotAcceptedCallsToday)" />
<!-- AcceptedCallsToday / AcceptedInboundCallToday / NotAcceptedCallsToday / NotAcceptedInboundCallsToday -->
<!-- AcceptedSLA1 / AcceptedSLA2 / AcceptedSLA3 / AcceptedInboundSLA1 / AcceptedInboundSLA2 / AcceptedInboundSLA3 -->
<!-- NotAcceptedSLA1 / NotAcceptedSLA2 / NotAcceptedSLA3 / NotAcceptedInboundSLA1 / NotAcceptedInboundSLA2 / NotAcceptedInboundSLA3 -->
<!-- AllSLA1 / AllSLA2 / AllSLA3 / AllInboundSLA1 / AllInboundSLA2 / AllInboundSLA3 -->
<!-- End SLA Settings -->

Values Explained

How to

1. Change

<SLACalculationFormula enabled="false" value="AcceptedInboundSLA1 / (AcceptedInboundCallToday + NotAcceptedInboundCallsToday)" />