GoLive! Online Manual
Inflight Wallboard
Introduction
The Inflight Wallboard is a graphical interpretation of your UCCsUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. displaying realtime information about Agents and Queues. The information adapts itself, to rate of active conversations. At one glance the Wallboard gives insight on the real-time stats. Every viewer can see the real time statistics, just by looking at the screen.
Features Values
Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
Workgroup
Small Business
Corporate
Enterprise
Enterprise Plus
Characteristics
Support Windows 10
The Anywhere365’s clients are supported in Windows 10.
Installation Wizard
The use of the Installation Wizard is no longer supported.
Multiple Languages Support
Anywhere365’s client software supports multiple languages.
Dialogue Intelligence
Real-time Information Provider
The Anywhere365 Wallboard visualizes the status of an UCC. It lists the incoming calls, along with the choices that are made within the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and the wait time of the caller. Furthermore it shows which agents are connected to the UCC together with their presence status.
Available Languages
The Anywhere365 Attendant is available in the following languages:
Dutch
English
German
French
Spanish
Danish
Swedish
Norwegian
Italian
Portuguese
Hebrew
Screenshots
