Inflight Wallboard

Introduction

The Inflight Wallboard is a graphical interpretation of your UCCsUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. displaying realtime information about Agents and Queues. The information adapts itself, to rate of active conversations. At one glance the Wallboard gives insight on the real-time stats. Every viewer can see the real time statistics, just by looking at the screen.

 

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

Dialogue Intelligence

 

Available Languages

The Anywhere365 Attendant is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese

Hebrew

 

Screenshots