Inflight Wallboard

Introduction

The Inflight Wallboard is a graphical interpretation of your UCCsUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. displaying realtime information about Agents and Queues. The information adapts itself, to rate of active conversations. At one glance the Wallboard gives insight on the real-time stats. Every viewer can see the real time statistics, just by looking at the screen.

 

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

The Anywhere365’s clients are supported in Windows 10.

To make the installation even easier, The Anywhere365 CoreThe Core is the center of Anywhere365. It manages all the Dialogues., SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 and Client Software can be installed by using an installation wizard.

Anywhere365’s client software supports multiple languages.

Dialogue Intelligence

The Anywhere365 Wallboard visualizes the status of an UCC. It lists the incoming calls, along with the choices that are made within the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and the wait time of the caller. Furthermore it's shows which agents are connected to the UCC together with their presence status.

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Available Languages

The Anywhere365 Attendant is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese

Hebrew

 

Screenshots