Install WhatsApp Dialogue Provider

To install the WhatsApp Dialogue Provider the following steps need to be made.

Prerequisites

• CallPropery service installed and configured, Learn More

• Universal Timeline service installed and configured, Learn More

• ListsPlugin installed and configured, Learn More

 

Link UCC to WebAgent

First the WebAgent API need to be installed.

• Install WebAgent API
• Link UCC to WebAgent

 

Install Custom Sessions

For the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. the to be able to handle Text Session, the custom sessions plugin needs to be deployed.

• Install Custom Sessions Plugin

 

Install WhatsApp Dialogue Provider

The next step is to deploy the WhatsApp Dialogue Provider

• Install Dialogue Manager

• Install CM Dialogue Provider

 

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