WhatsApp Dialogue Provider

Note Enterprise license and higher

Note Additional Anywhere365 WebAgent license required.

Note This feature requires an additional license from an Anywhere365 partner.

Introduction

Anywhere365 makes it possible to chat with a group of (federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC.) Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. and Microsoft Teams users, while the customer uses the WhatsApp client.

 

 

Video

 

Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Agent Functionality

Dialogue Intelligence

Extensions

Dialogue Management

Characteristics

Agent Management