Plugin Flow Settings examples for WhatsApp Dialogue Provider

Note Additional Anywhere365 WebAgent license required.

Note Enterprise license and higher

Introduction

The WhatsApp Dialogue Provider can make use of the Plugin Flow Setting. This can be used to route the conversation to a skill.

 

Statements

AND Statement

The AND statement can be used if the item needs to match on two or more values:

Attribute

Operator

Value

Order

Condition

Action

Skill

Subject

Equals

CoreThe Core is the center of Anywhere365. It manages all the Dialogues.

1.00

AND

 

 

Subject

Equals

Version

1.10

 

Skill

Skill 1

Subject

Equals

Version

2.00

 

Skill

Skill 2

 

Examples:

  • Subject "I want to know my Core version" = Goes to Skill 1

  • Subject "I want to know my version number" = Goes to Skill 2

 

OR Statement

The OR statement can be used if the item needs to match on one of more values:

Attribute

Operator

Value

Order

Condition

Action

Skill

Subject

Equals

Core

1.00

OR

 

 

Subject

Equals

Attendant

1.10

 

Skill

Skill 1

Subject

Equals

Version

2.00

 

Skill

Skill 2

 

Examples:

  • Subject "I want to know my Core version" = Goes to Skill 1

  • Subject "I want to know my Attendant version" = Goes to Skill 1

  • Subject "I want to know my version number" = Goes to Skill 2

 

ELSE Statement

The else statement can be used if all else doesn't match. For example:

Attribute

Operator

Value

Order

Action

Skill

Subject

Contains

Core

1.00

Skill

Skill 1

Subject

Contains

Attendant

2.00

Skill

Skill 2

Subject

Does not Contains

Core

3.00

Skill

Skill 3

 

Examples:

  • Subject "I want to know my Core version" = Goes to Skill 1

  • Subject "I want to know my Attendant version" = Goes to Skill 2

  • Subject "I want to know my version number" = Goes to Skill 3