Univeral Timeline Service Operation Basics
In this document the basic elements of managing the Anywhere365 software are described.
The UniversalTimelineService has the following dependencies:
- It should be hosted on the same server as your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.(s)
- This ensures the UniversalTimelineService can access the database(s)
- MSMQ should be installed
- This ensures UCCs and the UniversalTimelineService can exchange settings
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.