Install Universal Timeline Service

Prerequisites

 

Installation

  1. Unpack the provided installation package provided by Anywhere365.

  2. Start PowerShell as administrator.

  3. Navigate to the folder to which you unpacked the installation package.

  4. Execute `./Install.ps1` and follow the instructions.

  5. Select which CRMCRM stands for Customer Relationship Management and is a method/technology for managing your external interactions and relationships with customers. Integrate Anywhere365 with your CRM client to show customer information alongside your inbound and outbound interactions. plugin you would like to configure

  6. Press 0 to continue

  7. Please restart your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. after installation.

 

(For WebAgent and Bridg) UCC Configuration

  1. After running the install, visit the following URL: http://localhost/UniversalTimelineService/config

  2. Between the [ ] fill in the following data:

    1. UCC Name = Name of the UCC, can be found in the UCC config.xml

    2. ConnectionSting = The datasource of the UCC, can be found in the SharePoint Settings

    3. NodaTimeZone = Timezone of the UCC, can be found in the Regional Settings of SharePoint

    4. ContextChannelMaxSizeInBytes = Leave at 1048576

    {

    "UccName": "ucc_",

    "ConnectionString": "Data Source=server\instance;Initial Catalog=UCC;Integrated Security=True",

    "NodaTimezone": "Europe/Amsterdam",

    "ContextChannelMaxSizeInBytes": 1048576

    }

    Tip You can add multiple UCCs by using a , to separate the values. (Except for the last UCC).

  3. Press Submit to complete configuration