Configure Enterprise+ MSMQ

Prerequisites

  • Enterprise+ license

 

Configuration

Open the 'Web.config' file (located at 'C:\inetpub\wwwroot\UniversalTimelineService' if you followed the installation guide).

Modify the '.config' file to add key per uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers..

<configuration>

...

<!-- Web.Config of the UniversalTimeline -->

<appSettings>

...

<add key="MSMQ_APP_EXAMPLE"

value="ucc_example"

/>

<add key="MSMQ_APP_EXAMPLE2"

value="ucc_example2"

/>

...

</appSettings>

...

Save the web.config.