Configure Dynamics365 Plugin for Universal Timeline Service

Prerequisites

 

Configuration

Open the 'Wsp.Anywhere365.CrmCRM stands for Customer Relationship Management and is a method/technology for managing contacts of customers. CRM helps to offer each customer an individual value proposition based on its wishes. In addition, CRM makes it visible which customers represent higher value for the organization and therefore might be served in a different way..ModuleDynamics365.dll.config' file (located at 'C:\data\plugins\Dynamics365' if you followed the installation guide).

Modify the '.config' file to include the TimelineServiceUrl:

<configuration>

...

<appSettings>

...

<add key="TimelineServiceUrl" value="<TimelineServiceBaseUrl>"/>

...

</appSettings>

...

Restart the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. to make sure the modified settings are picked-up.