Configure Enterprise+ MSMQ

Prerequisites

• Enterprise+ license

 

Configuration

Open the 'Web.config' file (located at 'C:\inetpub\wwwroot\UniversalTimelineService' if you followed the installation guide).

Modify the '.config' file to add key per uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs..

<configuration>
...
<!-- Web.Config of the UniversalTimeline -->
<appSettings>
...
<add key="MSMQ_APP_EXAMPLE"
value="ucc_example"
/>
<add key="MSMQ_APP_EXAMPLE2"
value="ucc_example2"
/>
...
</appSettings>
...

Save the web.config.

 

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