Configure CSV Plugin for Universal Timeline Service

Prerequisites

 

Configuration

Open the 'CsvPlugin.dll.config' file (located at 'C:\data\plugins\CsvPlugin' if you followed the installation guide).

Modify the '.config' file to include the TimelineServiceUrl:

<configuration>

...

<appSettings>

...

<add key="TimelineServiceUrl" value="http://fqdnA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS)./UniversalTimelineService/"/>

...

</appSettings>

...

Restart the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. to make sure the modified settings are picked-up.