Install Text Handler

To install the Text handler the following steps need to be made.

Prerequisites

  • CallPropery service installed and configured, Learn More

  • Universal Timeline service installed and configured, Learn More

  • ListsPlugin installed and configured, Learn More

 

Link UCC to WebAgent

First the WebAgent API need to be installed.

 

Install Custom Sessions

For the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. the to be able to handle Text Session, the custom sessions plugin needs to be deployed.

 

Install Text Handler

The next step is to deploy the Text Handler