Install Email Dialogue Provider

Requirements

• Microsoft Office365 mailbox

• Install ASP.NET Core 2.2.8 (or a later 2.2 series) Runtime & Hosting Bundle (if you have not already done this)

  • https://dotnet.microsoft.com/download/dotnet-core/2.2

• (Graph only) An Azure App with the following permissions, Learn More

  • Mail.ReadWrite

  • Mail.Send

  • User.Read.All

  • Directory.Read.All

 

Installation

Deploy package

1. Unzip the Anywhere365 Email Dialogue Provider package

2. Edit the properties.ps1

   1. Domain = Domain of the install account

   2. UserName = Username of the install account

3. Run install.ps1 in PowerShell as administrator

 

Add Plugins Settings

1. Open the UCC Config page on SharePoint

2. Open the Plugin Settings list

3. Add the following settings, based on which method you want to use:

   1. Graph:

      Setting	Value	Scope
      ClientId	The app id of the app created in azure	EmailDialogueProvider
      ClientSecret	The app secret of the app created in azure Note Alternatively you can use EncryptedClientSecret Encrypt the Client Secret with the A365 Encryption Tool	EmailDialogueProvider
      EmailAddress	username@domain.com	EmailDialogueProvider
      Enabled	TRUE	EmailDialogueProvider
      Tenant	The tenant id of the azure tenant in which the app is created	EmailDialogueProvider
      Type	Graph	EmailDialogueProvider

   2. EWS (Exchange Web Service):

      Setting	Value	Scope
      EmailAddress	username@domain.com	EmailDialogueProvider
      Enabled	TRUE	EmailDialogueProvider
      EncryptedPassword	Password	EmailDialogueProvider
      PageSize	10	EmailDialogueProvider
      PollingIntervalInSeconds	10	EmailDialogueProvider
      Uri	https://outlook.office365.com/EWS/Exchange.asmx	EmailDialogueProvider
      Username	username@domain.com	EmailDialogueProvider
      Version	Exchange2013	EmailDialogueProvider

 

Add Endpoint

1. Open the UCC Config page on SharePoint

2. Open the Plugin Settings list

3. Add DialogueManager settings endpoint to ListsPlugin ListsEndpoints

   Note Add to the existing item and separate with "Enter".

   Setting	Value	Scope
   ListsEndpoints	http://FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/webagentservice/api/v1/settings http://FQDN/DialogueManager/api/v1/settings http://FQDN/EmailDialogueProvider/api/v1/settings	ListsPlugin

 

Create and assign Skills

1. Create regular skill, Learn More

2. Add Agents, Learn More

3. Assign Skills to Agents, Learn More

 

Add Plugins Attributes

1. Open the UCC Config page on SharePoint

2. Open the Plugin Attributes list

3. Add the following attributes:

   Display Name	System Name	Show on Extension Window	Show on ToastA toast is a Skype for Business instant message notification the user receives on his desktop.	Order	Open Automatically	Category
   EmailSubject	Subject	No	No	1	No	Contact
   SenderDisplayName	SenderName	No	No	2	No	Contact
   SenderEmailAddress	SenderUri	No	No	3	No	Contact
   EmailBody	Content	No	No	4	No	Contact

 

Add Plugin Flow Settings

1. Open the UCC Config page on SharePoint

2. Open the Plugin Flow Settings list

3. Below an example on how to setup the Plugin Flow Settings:

   Attribute	Operator	Value	Order	Action	Skill
   Subject	Contains	Example value	1.00	Skill	TextHandling
   Subject	Does not contains	Example value	2.00	Skill	TextHandling

More information about Plugin Flow Settings, Learn More

For more example, Learn More

 

Restart UCC and validate

1. Login to the Anywhere365 Application Server

2. Start Services

3. Restart "Anywhere365 Unified Contact Center"

4. See the logs if Dialogue Manager is successfully loaded

UCC Logs

2019-04-18 15:39:30,716 [5] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest DEBUG - ListsPlugin SendRequest Endpoint: http://FQDN/EmailDialogueProvider/api/v1/settings - body: {"Version":"1.1.7"...}

 

Email Dialogue Provider log:

2019-04-18 16:13:32.7046 DEBUG SettingsManager - Added settings for UCC ucc__texthandling
2019-04-18 16:13:32.7075 TRACE ProviderManager - TryAddUcc ucc__texthandling

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