Install Email Dialogue Provider

Requirements

• Install ASP.NET CoreThe Core is the center of Anywhere365. It manages all the Dialogues. 2.1.11 Runtime & Hosting Bundle (if you have not already done this)

  • https://dotnet.microsoft.com/download/dotnet-core/2.1

Installation

Deploy package

1. Unzip the Anywhere365 Email Dialogue Provider package

2. Edit the properties.ps1

   1. Domain = Domain of the install account

   2. UserName = Username of the install account

3. Run install.ps1 in PowerShell as administrator

Add Plugins Settings

1. Open the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. Config page on SharePoint

2. Open the Plugin Settings list

3. Add the following settings:

   Setting	Value	Scope
   EmailAddress	username@domain.com	EmailDialogueProvider
   Enabled	TRUE	EmailDialogueProvider
   EncryptedPassword	Password	EmailDialogueProvider
   PageSize	10	EmailDialogueProvider
   PollingIntervalInSeconds	10	EmailDialogueProvider
   Uri	https://outlook.office365.com/EWS/Exchange.asmx	EmailDialogueProvider
   Username	username@domain.com	EmailDialogueProvider
   Version	Exchange2013	EmailDialogueProvider

Add Endpoint

1. Open the UCC Config page on SharePoint

2. Open the Plugin Settings list

3. Add DialogueManager settings endpoint to ListsPlugin ListsEndpoints

   Note Add to the existing item and separate with "Enter".

   Setting	Value	Scope
   ListsEndpoints	http://FQDNA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS)./api/v1/settings http://FQDN/DialogueManager/api/v1/settings http://FQDN/EmailDialogueProviderDev/api/v1/settings	ListsPlugin

Create and assign Skills

1. Create regular skill, Learn More

2. Add Agents, Learn More

3. Assign Skills to Agents, Learn More

Add Plugins Attributes

1. Open the UCC Config page on SharePoint

2. Open the Plugin Attributes list

3. Add the following attributes:

   Display Name	System Name	Show on Extension Window	Show on ToastA toast is a skype instant message notification.	Order	Open Automatically	Category
   EmailSubject	Subject	No	No	1	No	Contact
   SenderDisplayName	SenderName	No	No	2	No	Contact
   SenderEmailAddress	SenderUri	No	No	3	No	Contact
   EmailBody	Content	No	No	4	No	Contact

Add Plugin Flow Settings

1. Open the UCC Config page on SharePoint

2. Open the Plugin Flow Settings list

3. Below an example on how to setup the Plugin Flow Settings:

   Attribute	Operator	Value	Order	Action	Skill
   Subject	Equals	Example value	1.00	Skill	TextHandling
   Subject	Not equals	Example value	2.00	Skill	TextHandling

More information about Plugin Flow Settings, Learn More

For more example, Learn More

Restart UCC and validate

1. Login to the Anywhere365 Application Server

2. Start Services

3. Restart "Anywhere365 Unified Contact Center"

4. See the logs if Dialogue Manager is successfully loaded

UCC Logs

2019-04-18 15:39:30,716 [5] Wsp.Anywhere365.Ucc.Lists.ListsPlugin.ListsRequest DEBUG - ListsPlugin SendRequest Endpoint: http://FQDN/EmailDialogueProvider/api/v1/settings - body: {"Version":"1.1.7"...}

Email Dialogue Provider log:

2019-04-18 16:13:32.7046 DEBUG SettingsManager - Added settings for UCC ucc__texthandling
2019-04-18 16:13:32.7075 TRACE ProviderManager - TryAddUcc ucc__texthandling