Plugin Flow Settings examples for Text handler

Note Additional Anywhere365 WebAgent license required.

Note Enterprise license and higher

Introduction

The Text Handler can make use of the Plugin Flow Setting. This can be used to route the conversation to a skill based on attributes.

 

Attributes

The following attributes can be used

Attribute

Description

Channel

Reference Id of the dialogue

For example: A365-5555555555

Channel

Channel of the dialogue.

For example: Email, WhatsApp, SMS

SenderUri

URI of the send.

For example: user@domain.com

SenderName

If available display name of the sender.

For example: Keith Sander

ReceiverUri

URI of the receiver.

For example: user@domain.com

ReceiverName

If available display name of the receiver.

For example: Keith Sander

Subject

Subject of the message.

For example: I need help

Content

Body of the message.

For example: My car won’t start.

Tags

A list of tags applied to the message.

For example: support, sales

 

Statements

AND Statement

The AND statement can be used if the item needs to match on two or more values:

Attribute

Operator

Value

Order

Condition

Action

Skill

Content

Contains

Core

1.00

AND

 

 

Channel

Equals

Email

1.10

 

Skill

Skill 1

None of the above

Matches regular expression

*

2,147,483,647.00

 

Skill

Skill 2

 

Examples:

  • Content "I want to know my Core version" and Channel is Email = Goes to Skill 1

  • Else = Goes to Skill 2

 

OR Statement

The OR statement can be used if the item needs to match on one of more values:

Attribute

Operator

Value

Order

Condition

Action

Skill

Content

Contains

Core

1.00

OR

 

 

Content

Contains

Attendant

1.10

 

Skill

Skill 1

None of the above

Matches regular expression

*

2,147,483,647.00

 

Skill

Skill 2

 

Examples:

  • Content "I want to know my Core version" = Goes to Skill 1

  • Content "I want to know my Attendant version" = Goes to Skill 1

  • Else = Goes to Skill 2

 

ELSE Statement

The else statement can be used if all else doesn't match. For example:

Attribute

Operator

Value

Order

Action

Skill

Subject

Contains

Core

1.00

Skill

Skill 1

Subject

Contains

Attendant

2.00

Skill

Skill 2

None of the above

Matches regular expression

*

2,147,483,647.00

Skill

Skill 3

 

Examples:

  • Content "I want to know my Core version" = Goes to Skill 1

  • Content "I want to know my Attendant version" = Goes to Skill 2

  • Else = Goes to Skill 3