Plugin Flow Settings examples for Text handler

Introduction

The Text Handler can make use of the Plugin Flow Setting. This can be used to route the conversation to a skill based on attributes.

 

Attributes

The following attributes can be used

Attribute	Description
Channel	Reference Id of the dialogue For example: A365-5555555555
Channel	Channel of the dialogue. For example: Email, WhatsApp, SMS
SenderUri	URI of the send. For example: user@domain.com
SenderName	If available display name of the sender. For example: Keith Sander
ReceiverUri	URI of the receiver. For example: user@domain.com
ReceiverName	If available display name of the receiver. For example: Keith Sander
Subject	Subject of the message. For example: I need help
Content	Body of the message. For example: My car won’t start.
Tags	A list of tags applied to the message. For example: support, sales

 

Statements

AND Statement

The AND statement can be used if the item needs to match on two or more values:

Attribute	Operator	Value	Order	Condition	Action	Skill
Subject	Equals	CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements.	1.00	AND
Subject	Equals	Version	1.10		Skill	Skill 1
Subject	Equals	Version	2.00		Skill	Skill 2

 

Examples:

• Subject "I want to know my Core version" = Goes to Skill 1

• Subject "I want to know my version number" = Goes to Skill 2

 

OR Statement

The OR statement can be used if the item needs to match on one of more values:

Attribute	Operator	Value	Order	Condition	Action	Skill
Subject	Equals	Core	1.00	OR
Subject	Equals	Attendant	1.10		Skill	Skill 1
Subject	Equals	Version	2.00		Skill	Skill 2

 

Examples:

• Subject "I want to know my Core version" = Goes to Skill 1

• Subject "I want to know my Attendant version" = Goes to Skill 1

• Subject "I want to know my version number" = Goes to Skill 2

 

ELSE Statement

The else statement can be used if all else doesn't match. For example:

Attribute	Operator	Value	Order	Action	Skill
Subject	Contains	Core	1.00	Skill	Skill 1
Subject	Contains	Attendant	2.00	Skill	Skill 2
Subject	Does not Contains	Core	3.00	Skill	Skill 3

 

Examples:

• Subject "I want to know my Core version" = Goes to Skill 1

• Subject "I want to know my Attendant version" = Goes to Skill 2

• Subject "I want to know my version number" = Goes to Skill 3

 

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