Email Dialogue Provider Plugin Settings Overview
Note: An Enterprise license or higher is required to access these features.
Introduction
Below an overview of the available settings for the Email Dialogue Provider
Plugin Settings
General
Setting |
Value |
Default |
Description |
---|---|---|---|
Type |
EWS or Graph |
EWS |
Use Exchange WebServices API ( https://docs.microsoft.com/en-us/exchange/client-developer/exchange-web-services/start-using-web-services-in-exchange ) or Microsoft Graph API ( https://docs.microsoft.com/en-us/graph/overview ) for the connection to the mailbox |
EmailAddress |
E-mail address |
|
The e-mail address of the mailbox |
Enabled |
True or False |
False |
Enable the provider |
PollingIntervalInSeconds |
Whole number greater than 0 |
15 |
Specify how fast the mailbox and database should be polled for new messages |
PageSize |
Whole number greater than 0 |
10 |
Maximum number of messages to retrieve from the mailbox on each poll |
TaskLimit |
Whole number greater than 0 or -1 |
4 |
Number of threads to use simultaneous when polling or -1 for no limit. 4 is the limit for Graph. |
PollTimeoutInMinutes |
Whole number greater than 0 |
5 |
Consider the current poll a loss after a set amount of minutes. This can happen for both EWS and Graph when the mailbox doesn't respond anymore. |
AttachEml |
True or False |
False |
Attach the entire e-mail message as an attachment which enabled the agent to open the e-mail in another mail client such as Outlook. |
SendAsSharedMailbox |
True or False |
True |
Send the e-mail as the shared mailbox's address ( https://docs.microsoft.com/en-us/microsoft-365/admin/email/create-a-shared-mailbox?view=o365-worldwide ) |
SpanStyle |
CSS |
|
Wraps the content of the e-mail in a span tag ( https://www.w3schools.com/tags/tag_span.asp ) and allows the styling using CSS ( https://www.w3schools.com/css/ ). |
HyperlinkRegexPattern |
Regular expression |
|
Allows the use of a regular expression to detect a hyperlink in the e-mail's content and add it as a separate link in the WebAgent. |
IncomingProcessingStatus |
New or Preprocess |
New |
Set the processing status of a new e-mail. Preprocess can be used with another service to add the message to CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. for example. |
ReadCategorizedOnly |
True or False |
False |
Whether or not to only read e-mails that have a category ( https://www.windowscentral.com/how-use-microsoft-outlook-categories-labels ). Categories are seen as Tags and these can be used for e-mail routing using the PluginFlowSettings list. |
MaxSubjectLength |
Whole number greater than or equal to 78 and smaller than or equal to 240 |
78 |
Maximum length of an e-mail subject. Some clients can handle only a maximum number of characters. |
ReferencePrefix |
Text |
A365 |
A prefix to the reference to identify the e-mail as part of a conversation. It's recommended to use the initials of the company. |
ReferenceFormat |
Text which must have the placeholder {0} |
[{0}] |
The format of the reference as it will be added in the subject of an e-mail, e.g. My Subject [A365-00001-76565] |
SubfolderTag |
Text |
|
Add a tag to each new e-mail which can be used for routing e-mails using the PluginFlowSettings list. |
InboxSubfolder |
Text |
|
Have the provider use a subfolder of the Inbox folder. You can go deeper by adding this setting multiple times with a number suffix, e.g. InboxSubfolder2 |
True or False |
False |
When set to True the "bodyPreview" (content of the previous messages) are added below the reponse. When set to False the "bodyPreview" is overwritten with the response. |
|
True or False |
False |
When set to True the "bodyPreview" (content of the previous messages) are added below the forward. When set to False the "bodyPreview" is overwritten with the response. |
Exchange Web Service Only
Setting |
Value |
Default |
Description |
---|---|---|---|
Uri |
|
|
Uri to the Exchange mailbox, e.g. https://outlook.office365.com/EWS/Exchange.asmx for Office365 Outlook |
Username |
|
|
Username |
Password |
|
|
Password |
EncryptedPassword |
|
|
Password encrypted using the A365.PWTool |
Graph Only
Setting |
Value |
Default |
Description |
---|---|---|---|
Tenant |
Directory/Tenant ID or directory as text |
|
|
ClientId |
Client/Application ID |
|
Azure app ID |
ClientSecret |
Generated client secret |
|
The client secret |
EncryptedClientSecret |
|
|
ClientSecret encrypted using the A365.PWTool |