Dialogue Cloud

Email Dialogue Provider Plugin Settings Overview

Note Additional Anywhere365 WebAgent license required.

Note Enterprise license and higher

Introduction

Below an overview of the available settings for the Email Dialogue Provider

 

Plugin Settings

General

Setting

Value

Default

Description

Type

EWS or Graph

EWS

Use Exchange WebServices API ( https://docs.microsoft.com/en-us/exchange/client-developer/exchange-web-services/start-using-web-services-in-exchange ) or Microsoft Graph API ( https://docs.microsoft.com/en-us/graph/overview ) for the connection to the mailbox

EmailAddress

E-mail address

 

The e-mail address of the mailbox

Enabled

True or False

False

Enable the provider

PollingIntervalInSeconds

Whole number greater than 0

15

Specify how fast the mailbox and database should be polled for new messages

PageSize

Whole number greater than 0

10

Maximum number of messages to retrieve from the mailbox on each poll

TaskLimit

Whole number greater than 0 or -1

4

Number of threads to use simultaneous when polling or -1 for no limit. 4 is the limit for Graph.

PollTimeoutInMinutes

Whole number greater than 0

5

Consider the current poll a loss after a set amount of minutes. This can happen for both EWS and Graph when the mailbox doesn't respond anymore.

AttachEml

True or False

False

Attach the entire e-mail message as an attachment which enabled the agent to open the e-mail in another mail client such as Outlook.

SendAsSharedMailbox

True or False

True

Send the e-mail as the shared mailbox's address ( https://docs.microsoft.com/en-us/microsoft-365/admin/email/create-a-shared-mailbox?view=o365-worldwide )

SpanStyle

CSS

 

Wraps the content of the e-mail in a span tag ( https://www.w3schools.com/tags/tag_span.asp ) and allows the styling using CSS ( https://www.w3schools.com/css/ ).

HyperlinkRegexPattern

Regular expression

 

Allows the use of a regular expression to detect a hyperlink in the e-mail's content and add it as a separate link in the WebAgent.

IncomingProcessingStatus

New or Preprocess

New

Set the processing status of a new e-mail. Preprocess can be used with another service to add the message to CRM for example.

ReadCategorizedOnly

True or False

False

Whether or not to only read e-mails that have a category ( https://www.windowscentral.com/how-use-microsoft-outlook-categories-labels ). Categories are seen as Tags and these can be used for e-mail routing using the PluginFlowSettings list.

MaxSubjectLength

Whole number greater than or equal to 78 and smaller than or equal to 240

78

Maximum length of an e-mail subject. Some clients can handle only a maximum number of characters.

ReferencePrefix

Text

A365

A prefix to the reference to identify the e-mail as part of a conversation. It's recommended to use the initials of the company.

ReferenceFormat

Text which must have the placeholder {0}

[{0}]

The format of the reference as it will be added in the subject of an e-mail, e.g. My Subject [A365-00001-76565]

SubfolderTag

Text

 

Add a tag to each new e-mail which can be used for routing e-mails using the PluginFlowSettings list.

InboxSubfolder

Text

 

Have the provider use a subfolder of the Inbox folder. You can go deeper by adding this setting multiple times with a number suffix, e.g. InboxSubfolder2

AddMessageThreadToReply

True or False

False

When set to True the "bodyPreview" (content of the previous messages) are added below the reponse. When set to False the "bodyPreview" is overwritten with the response.

 

Exchange Web Service Only

Setting

Value

Default

Description

Uri

 

 

Uri to the Exchange mailbox, e.g. https://outlook.office365.com/EWS/Exchange.asmx for Office365 Outlook

Username

 

 

Username

Password

 

 

Password

EncryptedPassword

 

 

Password encrypted using the A365.PWTool

 

Graph Only

Setting

Value

Default

Description

Tenant

Directory/Tenant ID or directory as text

 

Azure Active Directory ID

ClientId

Client/Application ID

 

Azure app ID

ClientSecret

Generated client secret

 

The client secret

EncryptedClientSecret

 

 

ClientSecret encrypted using the A365.PWTool