Email Dialogue Provider Plugin Settings Overview

Type

EWS or Graph

EWS

Use Exchange WebServices API ( https://docs.microsoft.com/en-us/exchange/client-developer/exchange-web-services/start-using-web-services-in-exchange ) or Microsoft Graph API ( https://docs.microsoft.com/en-us/graph/overview ) for the connection to the mailbox

EmailAddress

E-mail address

The e-mail address of the mailbox

Enabled

True or False

False

Enable the provider

PollingIntervalInSeconds

Whole number greater than 0

15

Specify how fast the mailbox and database should be polled for new messages

PageSize

Whole number greater than 0

10

Maximum number of messages to retrieve from the mailbox on each poll

TaskLimit

Whole number greater than 0 or -1

4

Number of threads to use simultaneous when polling or -1 for no limit. 4 is the limit for Graph.

PollTimeoutInMinutes

Whole number greater than 0

5

Consider the current poll a loss after a set amount of minutes. This can happen for both EWS and Graph when the mailbox doesn't respond anymore.

AttachEml

True or False

False

Attach the entire e-mail message as an attachment which enabled the agent to open the e-mail in another mail client such as Outlook.

SendAsSharedMailbox

True or False

True

Send the e-mail as the shared mailbox's address ( https://docs.microsoft.com/en-us/microsoft-365/admin/email/create-a-shared-mailbox?view=o365-worldwide )

SpanStyle

CSS

Wraps the content of the e-mail in a span tag ( https://www.w3schools.com/tags/tag_span.asp ) and allows the styling using CSS ( https://www.w3schools.com/css/ ).

HyperlinkRegexPattern

Regular expression

Allows the use of a regular expression to detect a hyperlink in the e-mail's content and add it as a separate link in the WebAgent.

IncomingProcessingStatus

New or Preprocess

New

Set the processing status of a new e-mail. Preprocess can be used with another service to add the message to CRM for example.

ReadCategorizedOnly

True or False

False

Whether or not to only read e-mails that have a category ( https://www.windowscentral.com/how-use-microsoft-outlook-categories-labels ). Categories are seen as Tags and these can be used for e-mail routing using the PluginFlowSettings list.

MaxSubjectLength

Whole number greater than or equal to 78 and smaller than or equal to 240

78

Maximum length of an e-mail subject. Some clients can handle only a maximum number of characters.

ReferencePrefix

Text

A365

A prefix to the reference to identify the e-mail as part of a conversation. It's recommended to use the initials of the company.

ReferenceFormat

Text which must have the placeholder {0}

[{0}]

The format of the reference as it will be added in the subject of an e-mail, e.g. My Subject [A365-00001-76565]

SubfolderTag

Text

Add a tag to each new e-mail which can be used for routing e-mails using the PluginFlowSettings list.

InboxSubfolder

Text

Have the provider use a subfolder of the Inbox folder. You can go deeper by adding this setting multiple times with a number suffix, e.g. InboxSubfolder2

Uri

Uri to the Exchange mailbox, e.g. https://outlook.office365.com/EWS/Exchange.asmx for Office365 Outlook

Username

Username

Password

Password

EncryptedPassword

Password encrypted using the A365.PWTool

Tenant

Directory/Tenant ID or directory as text

Azure Active Directory ID

ClientId

Client/Application ID

Azure app ID

ClientSecret

Generated client secret

The client secret

EncryptedClientSecret

ClientSecret encrypted using the A365.PWTool