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Configure Online Site for SharePoint Template

Note Is replaced with UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. Creator in 6.0, Learn More

Create Site

  1. Find the binaries on the server where the SharePoint Online template is installed from, or request the binaries from the Support Portal

  2. Make sure the SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 is in the App folder

  3. Edit the properties.ps1

    1. $inputSiteUrl = URL of the site collection

    2. $inputUsername = Username of the account, which is site administrator.

    3. $inputPassword = Password of the account, which is site administrator.

    4. $inputWebTitle = Title for the site

    5. $inputWebUrl = URL for the site, usually the same as ucc name.
      Example: ucc_support

  4. Open PowerShell as administrator

  5. Navigate to the files.

  6. Run "sptemplate-online_install.ps1"

 

Configuring configuration page

  1. Begin with the Setting list

    1. Edit ApplicationID

      Urn:application:***********

    2. (PRE 5.0 ONLY) Edit ApplicationURI

      SipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP.:**********@domain.com

    3. (Optional) Edit CDRConnectionString

       Data Source=localhost\UCCSQL;Initial Catalog=UCC;Integrated Security=True

  2. Open the Endpoint list

    1. Add three SystemEndpoints

      Note In PRE 5.0 these are Default Endpoint.

      1. Sip:[ucc]001@[domain.com]

      2. Sip:[ucc]002@[domain.com]

      3. Sip:[ucc]003@[domain.com]

    2. (After 5.0 ONLY) Add a MainEndpoint

      1. Sip:[ucc]@[domain.com]

 

Continue

Continue reading on how to start the UCC.

Configure UCC