Configure Local Site for SharePoint Template

Creating configuration site

  1. Add new sub-site under the site collection which was created for Anywhere365.

    1. Select UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. Config Template

    2. Add Title

    3. Add URL

    4. Set navigation inheritance to true if applicable.

    5. Leave other settings default.

    6. Select Create

  2. Your SharePoint environment now looks like the picture below:

 

Configuring configuration page

  1. Begin with the Setting list

    1. Edit ApplicationID

      Urn:application:***********

    2. (PRE 5.0 ONLY) Edit ApplicationURI

      SipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP.:**********@domain.com

    3. (Optional) Edit CDRConnectionString

      Data Source=localhost\UCCSQL;Initial Catalog=UCC;Integrated Security=True

  2. Open the Endpoint list

    1. Add three SystemEndpoints

      Note In PRE 5.0 these are Default Endpoint.

      1. Sip:[ucc]001@[domain.com]

      2. Sip:[ucc]002@[domain.com]

      3. Sip:[ucc]003@[domain.com]

    2. (POST 5.0 ONLY) Add a MainEndpoint

      1. Sip:[ucc]@[domain.com]

Continue

Continue reading on how to start the UCC.

Configure UCC