Configure Callback Queue on SharePoint Online

Introduction

To add the CallbackWith CallBack the customer can leave his / her number to be called back by an available agent during business hours. Queue to SharePoint Online, a script needs to be used. Below the steps to add the Callback Queue.

 

Configure

  1. Request the "EnableIVRCallback" package from the support desk
  2. Edit the PowerShell file
    1. siteUrl = URL of site where the Callback Queue needs created.
    2. username = Domain\username of an account that can edit the list
    3. Password = Password of the account that can edit the list
  3. Run the script in PowerShell