Additional Configuration SharePoint Template

Below a list of various functional and technical configurations for the Anywhere365 Template:

Technical

• Anywhere365 interface with SharePoint REST API - SharePoint 2013 introduces a Representational State Transfer (REST) service, which can be exploited by Anywhere365.

Scenario

• Configure Alert Supervisor and Scale Agents Up - Setup an alert to the supervisor and scale up more agents automatically.

• Configure Last Agent Routing - Learn how to configure Last Agent routing.

Configure

• Configure Reports Shortcut - Set a shortcut directly to the reports.

• Configure SharePoint on HTTPS - Change port when using SharePoint on the same server as Anywhere365.

• Configure Timerjobs - Steps to setup a scheduled timerjob task.

• Configure RetentionPolicy - Steps to setup a scheduled retention policy task.

• Configure Surveys to SQL on SP Online - Step to setup SharePoint Surveys (Questionaire) on SharePoint Online.

• Configure List Permissions on SP Online - Learn how to setup list permission on the 5.2 online template.

• Configure CallBack Queue on SP Online - Steps to enable the CallBack Queue on SP Online.

Scripts

• Use Copy Settings Script - Learn how to use the Copy settings script.