Dialogue Cloud

SharePoint Template

Benefits

The SharePoint Template is used to manage Anywhere365 directly on the SharePoint server or SharePoint Office 365. There are several benefits of using our SharePoint Template to manage the Unified Contact Center.

  • Ease of access, the settings page can be accessed from a internet browser, anywhere, anytime.
  • Simple, Familiar & Consistent User Experience
  • Settings version management,Learn More
  • Delete protection, Learn More
  • Microsoft Flow support, Learn More
  • Easy to grant permission and rights of groups and/or individual users
  • Information management policy settings

 

Overview

 

Dependency

Each UCC gets its own SharePoint site, in here you can configure the permission on different levels (Site, List or Item). This allows flexibility and the option to give operational management to the end users.

Good to know that there is no dependency for the UCC, this is because Anywhere365 uses local cache files and SharePoint is only used for submitting changed. In other words once the UCC is up and running SharePoint can go Offline without the UCC noticing it.

 

Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

Dialogue Intelligence

Dialogue Management

Available Languages

The SharePoint Template is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese