SharePoint Template

Benefits

The SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 is used to manage Anywhere365 directly on the SharePoint server or SharePoint Office 365. There are several benefits of using our SharePoint Template to manage the Unified Contact Center.

  • Ease of access, the settings page can be accessed from a internet browser, anywhere, anytime.
  • Simple, Familiar & Consistent User Experience
  • Settings version management,Learn More
  • Delete protection, Learn More
  • Microsoft Flow support, Learn More
  • Easy to grant permission and rights of groups and/or individual users
  • Information management policy settings

 

Overview

 

Dependency

Each UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. gets its own SharePoint site, in here you can configure the permission on different levels (Site, List or Item). This allows flexibility and the option to give operational management to the end users.

Good to know that there is no dependency for the UCC, this is because Anywhere365 uses local cache files and SharePoint is only used for submitting changed. In other words once the UCC is up and running SharePoint can go Offline without the UCC noticing it.

 

Available Platforms

The SharePoint Template is available on:

  • SharePoint Server (Foundation and Server Edition)
    • 2013
    • 2016
  • Azure Server
  • Office 365 SharePoint

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

Dialogue Intelligence

Dialogue Management

Available Languages

The SharePoint Template is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese