How to use version management


In this document explains how you can used version management. By default version management is enabled on all lists.


How to

  1. Navigate to your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. config site

  2. Open the list to want to check, for example 'IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.'

  3. Select the item you want to check

  4. Open the tab 'Items'

  5. Open 'version management'

  6. In here you can see:

    1. Previous changes

    2. When changed

    3. By whom

  7. (Optional) You can restore to a previous version