Unattended Install Inflight Snapper
Introduction
From Snapper 6.5.0.x it is possible to install the Snapper unattendant. You can use every possible setting that you can find in the GUI (incl some hidden settings). But you can only configure 1 UCC at the moment.
When you upgrading from Snapper 5.0 your settings will be migrated and can be overwritten by the parameters you specify.
Command example:
msiexec /i c:\Setup.msi /qn /norestart /log c:\install.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="99" SLA2="77" ENABLEOUTGOINGRECORDING="true" UCCNAME="ucc_" UCCHOST="app.domain.com"
Parameters:
Plugins:
-
INSTALLLEVEL
-
3 = Install Teams Presence Plugin
-
Setting - User:
-
ENABLEAUTOMATICANSWER
-
Description: Activate automatic answer when available
-
Values: true/false
-
Example code:
ENABLEAUTOMATICANSWER="true"
-
-
ENABLEAUTOMATICUCCANSWER
-
true/false
-
-
AUTOMATICANSWERINTERVAL
-
number
-
-
ENABLEPRESENCETOBUSY
-
true/false
-
-
SHOWWRAPUPMENUBUTTON
-
true/false
-
-
WRAPUPINCREASEINTERVAL
-
number
-
-
ENABLEAUDIORECORDINGCONTROL
-
true/false
-
-
ENABLEDDESKTOPNOTIFICATIONS
-
true/false
-
-
SELECTEDUCC
-
text
-
Settings - Dashboard Statistics
Note In combination with Snapper 6.7 and Core 6.6 or higher, the dashboard settings are moved the server side. Learn More
-
QUICKDROPVALUE
-
number
-
-
SLA1
-
number
-
-
SLA2
-
number
-
-
SLAFORMULA
-
STATISTICSWAITTIME
-
average/longest
-
-
DIALOGUEFILTER
Settings - Dashboard Agents
-
AGENTSKILLFILTER
-
number
-
-
AGENTOWNSKILLFILTER
-
true/false
-
-
SHOWAGENTUCCPRESENCE
-
true/false
-
-
SHOWAGENTLASTPRESENCECHANGETIMER
Settings - GUI
-
CLIENTTYPE
-
SkypeForBusiness
-
Teams
-
-
TEAMSCLIENTID
-
ATTACHEDTOCLIENT
-
true/false
-
-
ATTACHEDTORIGHTSIDE
-
true/false
-
-
ALWAYSONTOP
-
true/false
-
-
MENULAYOUT
-
Vertical/Horizontal
-
-
LANGUAGE
-
TEAMSIDENTITYPROPERTY
-
SNAPPERLAYOUT
-
Classic
-
Modern
-
-
STAYSOPEN
-
true/false
-
UCC Config:
-
UCCNAME
-
text
-
-
UCCHOST
-
text
-
-
SECURE
-
true/false
-
-
DASHBOARDSERVICE
-
text
-
-
DASHBOARDSERVICEUSERNAME
-
text
-
-
DASHBOARDSERVICEPASSWORD
-
text
-
-
ATTENDANTSERVICE
-
text
-
-
ATTENDANTSERVICEUSERNAME
-
text
-
-
ATTENDANTSERVICEPASSWORD
-
text
-
-
REMOTEPRESENCEHUB
-
text
-
-
CALLPROPERTYSERVICE
-
text
-
-
DCISKILL
-
text
-
-
ISADVANCED
-
true/false
-
-
ISAUTODISCOVER
-
true/false
-
-
ISREMOTEPRESENCE
-
true/false
-
-
ISUPDATEAGENTPRESENCE
-
true/false
-
Screen Recording:
-
SHOWINCOMINGRECORDINGBUTTON
-
SHOWOUTGOINGRECORDINGBUTTON
-
ENABLEINCOMINGRECORDING
-
true/false
-
-
ENABLEOUTGOINGRECORDING
-
true/false
-
-
SCREENRECORDINGLOCATION
-
text
-
-
LOCALSAVEPATH
-
text
-
-
SHAREPOINTLOCATION
-
Onpremises/Online
-
-
SHAREPOINTURL
-
text
-
-
SHAREPOINTUSERNAME
-
text
-
-
SHAREPOINTPASSWORD
-
text
-
-
ENABLEPREFIXFILTER
-
true/false
-
-
PREFIX
-
text
-
-
ENABLECALLPROPERTYSERVICE
-
true/false
-
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