Dialogue Cloud

Unattended Install Inflight Snapper

Introduction

From Snapper 6.5.0.x it is possible to install the Snapper unattendant. You can use every possible setting that you can find in the GUI (incl some hidden settings). But you can only configure 1 UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. at the moment.

When you upgrading from Snapper 5.0 your settings will be migrated and can be overwritten by the parameters you specify.

 

Command example:

msiexec /i c:\Setup.msi /qn /norestart /log c:\install.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="99" SLA2="77" ENABLEOUTGOINGRECORDING="true" UCCNAME="ucc_" UCCHOST="app.domain.com"

 

Parameters:

Plugins:

  • INSTALLLEVEL

    • 3 = Install Teams Presence Plugin

 

Setting - User:

  • ENABLEAUTOMATICANSWER

    • Description: Activate automatic answer when available

    • Values: true/false

    • Example code:

      ENABLEAUTOMATICANSWER="true"

  • ENABLEAUTOMATICUCCANSWER

    • true/false

  • AUTOMATICANSWERINTERVAL

    • number

  • ENABLEPRESENCETOBUSY

    • true/false

  • SHOWWRAPUPMENUBUTTON

    • true/false

  • WRAPUPINCREASEINTERVAL

    • number

  • ENABLEAUDIORECORDINGCONTROL

    • true/false

  • ENABLEDDESKTOPNOTIFICATIONS

    • true/false

  • SELECTEDUCC

    • text

 

Settings - Dashboard Statistics

Note: In combination with Snapper 6.7 and Core 6.6 or higher, the dashboard settings are moved the server side. Learn More
  • QUICKDROPVALUE

    • number

  • SLA1

    • number

  • SLA2

    • number

  • SLAFORMULA

  • STATISTICSWAITTIME

    • average/longest

  • DIALOGUEFILTER

 

Settings - Dashboard Agents

  • AGENTSKILLFILTER

    • number

  • AGENTOWNSKILLFILTER

    • true/false

  • SHOWAGENTUCCPRESENCE

    • true/false

  • SHOWAGENTLASTPRESENCECHANGETIMER

 

Settings - GUI

  • CLIENTTYPE

    • SkypeForBusiness

    • Teams

  • TEAMSCLIENTID

  • ATTACHEDTOCLIENT

    • true/false

  • ATTACHEDTORIGHTSIDE

    • true/false

  • ALWAYSONTOP

    • true/false

  • MENULAYOUT

    • Vertical/Horizontal

  • LANGUAGE

  • TEAMSIDENTITYPROPERTY

  • SNAPPERLAYOUT

    • Classic

    • Modern

  • STAYSOPEN

    • true/false

 

UCC Config:

  • UCCNAME

    • text

  • UCCHOST

    • text

  • SECURE

    • true/false

  • DASHBOARDSERVICE

    • text

  • DASHBOARDSERVICEUSERNAME

    • text

  • DASHBOARDSERVICEPASSWORD

    • text

  • ATTENDANTSERVICE

    • text

  • ATTENDANTSERVICEUSERNAME

    • text

  • ATTENDANTSERVICEPASSWORD

    • text

  • REMOTEPRESENCEHUB

    • text

  • CALLPROPERTYSERVICE

    • text

  • DCISKILL

    • text

  • ISADVANCED

    • true/false

  • ISAUTODISCOVER

    • true/false

  • ISREMOTEPRESENCE

    • true/false

  • ISUPDATEAGENTPRESENCE

    • true/false

 

Screen Recording:

  • SHOWINCOMINGRECORDINGBUTTON

  • SHOWOUTGOINGRECORDINGBUTTON

  • ENABLEINCOMINGRECORDING

    • true/false

  • ENABLEOUTGOINGRECORDING

    • true/false

  • SCREENRECORDINGLOCATION

    • text

  • LOCALSAVEPATH

    • text

  • SHAREPOINTLOCATION

    • Onpremises/Online

  • SHAREPOINTURL

    • text

  • SHAREPOINTUSERNAME

    • text

  • SHAREPOINTPASSWORD

    • text

  • ENABLEPREFIXFILTER

    • true/false

  • PREFIX

    • text

  • ENABLECALLPROPERTYSERVICE

    • true/false