Unattended Install Inflight Snapper

Introduction

From Snapper 6.5.0.x it is possible to install the Snapper unattendant. You can use every possible setting that you can find in the GUI (incl some hidden settings). But you can only configure 1 UCC at the moment.

When you upgrading from Snapper 5.0 your settings will be migrated and can be overwritten by the parameters you specify.

 

Command example:

msiexec /i c:\Setup.msi /qn /norestart /log c:\install.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="99" SLA2="77" ENABLEOUTGOINGRECORDING="true" UCCNAME="ucc_" UCCHOST="app.domain.com"

 

Parameters:

Plugins:

  • INSTALLLEVEL

    • 3 = Install Teams Presence Plugin

 

Setting - User:

  • ENABLEAUTOMATICANSWER

    • Description: Activate automatic answer when available

    • Values: true/false

    • Example code:

      ENABLEAUTOMATICANSWER="true"

  • ENABLEAUTOMATICUCCANSWER

    • true/false

  • AUTOMATICANSWERINTERVAL

    • number

  • ENABLEPRESENCETOBUSY

    • true/false

  • SHOWWRAPUPMENUBUTTON

    • true/false

  • WRAPUPINCREASEINTERVAL

    • number

  • ENABLEAUDIORECORDINGCONTROL

    • true/false

  • ENABLEDDESKTOPNOTIFICATIONS

    • true/false

  • SELECTEDUCC

    • text

 

Settings - Dashboard Statistics

Note In combination with Snapper 6.7 and Core 6.6 or higher, the dashboard settings are moved the server side. Learn More

  • QUICKDROPVALUE

    • number

  • SLA1

    • number

  • SLA2

    • number

  • SLAFORMULA

  • STATISTICSWAITTIME

    • average/longest

  • DIALOGUEFILTER

 

Settings - Dashboard Agents

  • AGENTSKILLFILTER

    • number

  • AGENTOWNSKILLFILTER

    • true/false

  • SHOWAGENTUCCPRESENCE

    • true/false

  • SHOWAGENTLASTPRESENCECHANGETIMER

 

Settings - GUI

  • CLIENTTYPE

    • SkypeForBusiness

    • Teams

  • TEAMSCLIENTID

  • ATTACHEDTOCLIENT

    • true/false

  • ATTACHEDTORIGHTSIDE

    • true/false

  • ALWAYSONTOP

    • true/false

  • MENULAYOUT

    • Vertical/Horizontal

  • LANGUAGE

  • TEAMSIDENTITYPROPERTY

  • SNAPPERLAYOUT

    • Classic

    • Modern

  • STAYSOPEN

    • true/false

 

UCC Config:

  • UCCNAME

    • text

  • UCCHOST

    • text

  • SECURE

    • true/false

  • DASHBOARDSERVICE

    • text

  • DASHBOARDSERVICEUSERNAME

    • text

  • DASHBOARDSERVICEPASSWORD

    • text

  • ATTENDANTSERVICE

    • text

  • ATTENDANTSERVICEUSERNAME

    • text

  • ATTENDANTSERVICEPASSWORD

    • text

  • REMOTEPRESENCEHUB

    • text

  • CALLPROPERTYSERVICE

    • text

  • DCISKILL

    • text

  • ISADVANCED

    • true/false

  • ISAUTODISCOVER

    • true/false

  • ISREMOTEPRESENCE

    • true/false

  • ISUPDATEAGENTPRESENCE

    • true/false

 

Screen Recording:

  • SHOWINCOMINGRECORDINGBUTTON

  • SHOWOUTGOINGRECORDINGBUTTON

  • ENABLEINCOMINGRECORDING

    • true/false

  • ENABLEOUTGOINGRECORDING

    • true/false

  • SCREENRECORDINGLOCATION

    • text

  • LOCALSAVEPATH

    • text

  • SHAREPOINTLOCATION

    • Onpremises/Online

  • SHAREPOINTURL

    • text

  • SHAREPOINTUSERNAME

    • text

  • SHAREPOINTPASSWORD

    • text

  • ENABLEPREFIXFILTER

    • true/false

  • PREFIX

    • text

  • ENABLECALLPROPERTYSERVICE

    • true/false