Unattended Install Inflight Snapper

Introduction

From Snapper 6.5.0.x it is possible to install the Snapper unattendant. You can use every possible setting that you can find in the GUI (incl some hidden settings). But you can only configure 1 UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. at the moment.

When you upgrading from Snapper 5.0 your settings will be migrated and can be overwritten by the parameters you specify.

 

Command example:

msiexec /i c:\Setup.msi /qn /norestart /log c:\install.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="99" SLA2="77" ENABLEOUTGOINGRECORDING="true" UCCNAME="ucc_" UCCHOST="app.domain.com"

 

Parameters:

Plugins:

  • INSTALLLEVEL

    • 3 = Install Teams Presence Plugin

 

Setting - User:

  • ENABLEAUTOMATICANSWER

    • true/false

  • ENABLEAUTOMATICUCCANSWER

    • true/false

  • AUTOMATICANSWERINTERVAL

    • number

  • ENABLEPRESENCETOBUSY

    • true/false

  • SHOWWRAPUPMENUBUTTON

    • true/false

  • WRAPUPINCREASEINTERVAL

    • number

  • ENABLEAUDIORECORDINGCONTROL

    • true/false

Settings - Dashboard Statistics

Note In combination with Snapper 6.7 and CoreThe Core is the center of Anywhere365. It manages all the Dialogues. 6.6 or higher, the dashboard settings are moved the server side. Learn More

  • QUICKDROPVALUE

    • number

  • SLA1

    • number

  • SLA2

    • number

  • SLAFORMULA

  • STATISTICSWAITTIME

    • average/longest

  • DIALOGUEFILTER

 

Settings - Dashboard Agents

  • AGENTSKILLFILTER

    • number

  • AGENTOWNSKILLFILTER

    • true/false

  • SHOWAGENTUCCPRESENCE

    • true/false

  • SHOWAGENTLASTPRESENCECHANGETIMER

 

Settings - GUI

  • CLIENTTYPE

    • SkypeForBusiness

    • Teams

  • TEAMSCLIENTID

  • ATTACHEDTOCLIENT

    • true/false

  • ATTACHEDTORIGHTSIDE

    • true/false

  • ALWAYSONTOP

    • true/false

  • MENULAYOUT

    • Vertical/Horizontal

  • LANGUAGE

 

UCC Config:

  • UCCNAME

    • text

  • UCCHOST

    • text

  • SECURE

    • true/false

  • DASHBOARDSERVICE

    • text

  • DASHBOARDSERVICEUSERNAME

    • text

  • DASHBOARDSERVICEPASSWORD

    • text

  • ATTENDANTSERVICE

    • text

  • ATTENDANTSERVICEUSERNAME

    • text

  • ATTENDANTSERVICEPASSWORD

    • text

  • REMOTEPRESENCEHUB

    • text

  • CALLPROPERTYSERVICE

    • text

  • DCISKILL

    • text

  • ISADVANCED

    • true/false

  • ISAUTODISCOVER

    • true/false

  • ISREMOTEPRESENCE

    • true/false

  • ISUPDATEAGENTPRESENCE

    • true/false

 

Screen Recording:

  • SHOWINCOMINGRECORDINGBUTTON

  • SHOWOUTGOINGRECORDINGBUTTON

  • ENABLEINCOMINGRECORDING

    • true/false

  • ENABLEOUTGOINGRECORDING

    • true/false

  • SCREENRECORDINGLOCATION

    • text

  • LOCALSAVEPATH

    • text

  • SHAREPOINTLOCATION

    • Onpremises/Online

  • SHAREPOINTURL

    • text

  • SHAREPOINTUSERNAME

    • text

  • SHAREPOINTPASSWORD

    • text

  • ENABLEPREFIXFILTER

    • true/false

  • PREFIX

    • text

  • ENABLECALLPROPERTYSERVICE

    • true/false