Install Snapper for Microsoft Teams

Preparation

Before starting the installation, make sure the following preparations are taken on the device that will run the Snapper:

Snapper 6.6 or higher is used.
Microsoft Office and Teams client is installed:
- Make sure the latest Windows updates are installed.
- Register Teams as the chat app for Office (Settings > General > Register Teams as the chat app for Office)
Latest .NET Framework 4.x (minimum 4.6.2) is installed
(NOTE: current Windows 10 and Windows 11 comes with .NET framework 4.8.x pre-installed)
Latest Microsoft ASP.NET Core Runtime 6.0.x is required and installed.

Download latest version(s) from Microsoft site: https://dotnet.microsoft.com/en-us/download/dotnet/6.0

Bit-level version should match the version of Snapper installer (x64 or x86)
Latest Microsoft .NET Desktop Runtime 6.0.x is required and installed.

Download latest version(s) from Microsoft site: https://dotnet.microsoft.com/en-us/download/dotnet/6.0

Bit-level version should match the version of Snapper installer (x64 or x86)
User is logged in.
Minimal Screen Resolution 1920 x 1080 (scaling not higher than 150%)

(Optional) If you want to save your screen recordings to SharePoint, you will have to create the following document libraries within the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. settings page:

Tip: If the provided credentials have permissions to create document libraries on the SharePoint site, they will be created automatically upon first use.

InboundScreenRecordings
OutboundScreenRecordings

When the above preparations are completed, the installation can be continued.

Installing the Snapper

Note: Snapper install needs to match the same bit-level as the Teams client (32-bit or 64-bit)

The following steps describe the installation process of the Snapper.

Run the Setup.msi file to start the setup program.

Note: Installation files can be obtained from an authorized Partner or your regular Anywhere365 contact.

(When receiving the installer as a .zip file please check whether the file is “Unblocked” in the file properties BEFORE extracting the installer)
Click “Next”
Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box.
The following screen will display the available features:
1. Always install the “Anywhere365 Snapper (xx bit)”.
Click “Next”
Select Client Type
- Teams (When connected to Dialogue Cloud over Microsoft federation When using Anywhere365 in combination with Federation you can add agents working with a Skype for Business or Teams account to your UCC.)
- Teams Direct Routing (When connected to Dialogue Cloud using Direct Routing)
Note: Introduced in DC2024.01
- New Teams (When connected to Dialogue Cloud over Microsoft federation and using the New Teams client)
- New Teams Direct Routing (When connected to Dialogue Cloud over Direct Routing and using the New Teams client)
(Optionally) Fill in the Teams client id, Learn More
Click “Install”
The Snapper will now be installed
Select “Finish” to close the setup
Run the shortcut to start the Application

Configure the Snapper

The Snapper has an auto-discovery feature, so you only need to add 1 UCC.

Start the Snapper
Open Settings button on the main toolbar (bottom)
Open tab UCC Config
Click Add UCC
Enter the information:
- UCC Name = ApplicationId of the UCC
- UCC Host = FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] of UCC
- Secure = Which protocol should be used. http:// or https://
- (Optional) Autodiscover = Automatically add other UCC's where the user is an Agent or Supervisor (leave disabled if you are only agent in one UCC or want to only see one UCC)
Click on save

Configure the Snapper for Teams (if not already done during Installation)

Start the Snapper
Open the Menu tab
Change the setting "Client Type" to:
- Teams (When connected to Dialogue Cloud over Microsoft federation)
- Teams Direct Routing (When connected to Dialogue Cloud using Direct Routing)
Note: Introduced in DC2024.01
Optionally Fill in your own Teams client id, Learn More (else the Anywhere365 global microsoft Entra ID Formerly known as Azure Active Directory (or Azure AD, or AAD) Enterprise App (A365 Snapper Teams - PROD) will be used)
Restart the Snapper

Signing into Microsoft Teams

Next time you start the Snapper, you will be prompted to sign-into your Microsoft Account.

Tip:

If you ever need to switch accounts, you may need to delete:

Copy

File path

C:\Users\user\AppData\Roaming\Workstreampeople\Snapper\teamscache.blob