Install Inflight Snapper for Skype for Business
Preparation
Before starting the installation, make sure the following preparations are taken on the device that will run the Snapper:
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LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. 2013, Skype for Business or is installed;
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Make sure the latest Windows updates are installed
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.net framework 4.6.2 is installed;
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User is logged in
(Optional) If you want to save your screen recordings to SharePoint, you will have to create the following document libraries within the UCC settings page:
Tip If the provided credentials have permissions to create document libraries on the SharePoint site, they will be created automatically.
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InboundScreenRecordings
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OutboundScreenRecordings
When the above preparations are completed, the installation can be continued.
Installing the Snapper
Note Snapper install needs to match the same bit-rate as the Skype client (32x or 64x)
The following steps describe the installation process of the Snapper.
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Run the msi file to start the setup program.
Note Installations files can be requested at WORKSTREAMPEOPLE or Partner.
(When receiving the installer as a .zip file please check whether the file is “Unblocked” in the file properties BEFORE extracting the installer)
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Click “Next”
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Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box.
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The following screen will display the available features:
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Always install the “Anywhere365 Snapper (xx bit)”.
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Click “Install”
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The Snapper will now be installed
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Select “Finish” to close the setup
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Run the shortcut to start the Application
Configure the Snapper
The Snapper has an auto-discovery feature, so you only need to add 1 UCC.
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Start the Snapper
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Open Settings button on the main toolbar (bottom)
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Open tab UCC Config
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Click Add UCC
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Enter the information:
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UCC Name = ApplicationId of the UCC
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Secure = Which protocol should be used. http:// or https://
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(Optional) Autodiscover = Automatically add other UCC's where the user is an Agent or Supervisor (leave disabled if you are only agent in one UCC or want to only see one UCC)
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(Optional) Advanced menu allows you to enter credentials for secure access to the Anywhere365 web services. For secure Attendant service Learn More, or secure Dashboard service Learn More.
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Click on save
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