Install Inflight Snapper for Skype for Business
Before starting the installation, make sure the following preparations are taken on the device that will run the Snapper:
LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. 2013, Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. or is installed;
Make sure the latest Windows updates are installed
.net framework 4.6.2 is installed;
User is logged in
If you want to save your screen recordings to SharePoint, you will have to create the following document libraries within the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. settings page:
Tip If the provided credentials have permissions to create document libraries on the SharePoint site, they will be created automatically.
When the above preparations are completed, the installation can be continued.
Installing the Snapper
Note Snapper install needs to match the same bit-rate as the Skype client (32x or 64x)
The following steps describe the installation process of the Snapper.
Run the msi file to start the setup program.
Note Installations files can be requested at WORKSTREAMPEOPLE or Partner.
Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box.
The following screen will display the available features
Always install the “Inflight”.
The Snapper will now be installed
Select “Finish” to close the setup
Run the shortcut to start the Application
Configure the Snapper
The Snapper has an auto-discovery feature, so you only need to add 1 UCC.
- Start the Snapper
- Open tab Settings
- Open tab UCC Config
- Click Add UCC
- Enter the information
- UCC Name = ApplicationId of the UCC
- UCC Host = FQDNA fully qualified domain name (FQDN), sometimes also referred as an absolute domain name, is a domain name that specifies its exact location in the tree hierarchy of the Domain Name System (DNS). of UCC
- Secure = Which protocol should be used. http:// or https://
- Autodiscover = Automatically add other UCC's where the user is an Agent or Supervisor
- Remote presence update = Only activate when user is a Supervisor and Remote Presence Updater is installed, Learn More
- Click on save
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