Inflight Snapper

Note Workstreampeople has no in-depth knowledge on Citrix and therefore is not able to assist on issues related to Citrix.

Introduction

The Inflight Snapper provides everything you need to become an UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Agent or Supervisor, wherever you are. Extend the Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. and Microsoft Teams client with Anywhere365 information, via the toolbar you have access to the:

  • Dashboard - Quick Overview of the UCC.
  • Agent Overview - presence, picture, name and reason code (when applicable).
  • Calls Overview - real-time overview of all current calls connected to the UCC, including queued calls.
  • Settings - manage the Inflight Snapper options.

 

Video

 

Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

Agent Management

Dialogue Intelligence

Agent Functionality

Available Languages

The Anywhere365 Inflight Snapper is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese