Inflight Snapper

Introduction

The Inflight Snapper provides everything you need to become an UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. Agent or Supervisor, wherever you are. Extend the LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. and Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. client with Anywhere365 information, via the toolbar you have access to the:

  • Dashboard - Quick Overview of the UCC.
  • Agent Overview - presence, picture, name and reason code (when applicable).
  • Calls Overview - real-time overview of all current calls connected to the UCC, including queued calls.
  • Settings - manage the Inflight Snapper options.

 

 

Video

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Characteristics

Agent Management

Dialogue Intelligence

Agent Functionality

Available Languages

The Anywhere365 Inflight Snapper is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese