Agent overview - Classic Display

The Agent overview shows all contact center agents of the selected UCC.

Per Agent the following will be displayed:

Presence
Picture
Display name
Reason Code

Note Reason Codes can be managed on the Dashboard.This information is useful to be used by your colleagues and supervisors. Giving them extra insight into your activities. Learn More

Remote Presence Updater

If the user is a supervisor you have to remotely change the presence or reason codes of the agents.

Requirements

Remote presence updater installed on applications server, Learn More.
Remote presence updater is checked on in the client UCC settings.

Behavior

If the Agent is not offline the user has the option to select a dropdown en change the presence.

Did you find this page helpful?

Yes No

Sorry about that

Why wasn't this helpful? (check all that apply)

Couldn't find what I was looking for

Instructions confusing or unclear

Instructions didn't work

Thank you for your feedback.

Want to tell us more?

Email your feedback to our documentation team.

Email Feedback

Great!

Thanks for taking the time to give us some feedback.