Dialogue Cloud

Screen Scraper for Inflight Snapper

Note This feature requires an additional plug-in. Please contact your Sales Contact to verify if a plug-in is purchased.

The Inflight Screen Scraper is a add-on for the Inflight Snapper. It allows the supervisor to watch along on the screen with the agent. When this is setup, the supervisor can select an agent and activate the watch modus via the eye icon.

In order to use this functionality, both parties need to have the Snapper and Scraper installed beforehand.