Dialogue Cloud

Configure options to hide or disable settings

Introduction

As a supervisor it is possible to hide or disable settings in the configuration of Snapper for agents that are not allowed to see or change some of the settings. In the config you will find two new fields for every setting:

  • Enabled (The setting is changeable or read-only in Snapper)

  • Visible (The setting is visible or invisible in Snapper)

 

Prerequisites

  • Snapper v 8.2 or higher

 

Configure

There are two ways to change the fields in Snapper:

  1. In the configuration that can be found at:

    Copy
    Path
    %appdata%\Workstreampeople\Snapper\config.xml
  2. During an Unattended Installation, in the Command you can add parameters to make settings read-only or invisible. Example:

    Copy
    Command
    msiexec /i c:\Setup.msi /qn /norestart /log c:\install.log
    ENABLEAUTOMATICANSWER="true"
    ENABLEAUTOMATICANSWERVISIBLE="false" AUTOMATICANSWERINTERVALENABLED="false"

    To keep it simple, add the setting as parameter and type ENABLED or VISIBLE behind it and set that to false. By default, all settings are visible and changeable by the agent.