Add Extra UCC to Inflight Snapper
Tip The Inflight Snapper support UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. auto-discovery, if this is activated on one UCC the rest will be automatically filled in.
Start the Inflight Snapper
Open the Settings
Open the UCC Config tab
Click the "Add UCC" button
Fill in the field (most field are already pre-filled based on the current UCC)
UCC Name = UCC Application Id, can be found on the UCC Settings Page.
UCC Url = Server URL of the Anywhere365 Server.
Click on the "Save" button
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