Remote Presence Updater User Guide
- Start the Inflight Snapper
- Open the Agent tab
- Click on the Agent whose presence need to be updated
Note This can only be an Agent in the same domain as the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.
Note (Inflight Snapper v 6.2.1 or lower) The agent needs also be in a non-interceptorThe Interceptor is a service installed on the Skype for Business Front End(s). It monitors all the calls passing over it. When a call is going to or coming from an Agent it will come into action. By intercepting that call and redirecting it to Anywhere365, it lets you manage the direct inbound and outbound dialogues of the contact center agents. UCC.
- Select the desired presence
- The presence will be updated
Note: The presence will only be updated when the Agent's device is unlocked. Any presence changes to an Agent whose device is locked will be changed after it has been unlocked
Example: Agent presence Busy -> The Agent locks the device, presence changes to Away -> Change the presence to Busy with the Remote Presence Updater -> Presences remains Away -> the Agent unlocks the device, presences changes to Busy
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